Consumer Service Officer - Aged Care

About us
selectability is a not-for-profit charity dedicated to improving the lives of regional Queenslanders. We believe that everyone has a right to high-quality support at every stage of their life and are committed to providing exceptional Aged Care services to communities across our large and diverse footprint.
We are passionate about making a positive impact in the lives of our older persons and work to deliver best practice support and services.
We understand that regional and remote parts of Queensland are in need of local Aged Care services and selectability is committed to addressing this unmet need.
We believe in fostering a compassionate and inclusive environment where our older persons feel valued, respected and empowered. Our team is driven by the desire to improve the quality of life for the older persons, promoting independence and maintaining their dignity while respecting their cultural background.
In addition to our Aged Care services, we are equally devoted to mental health support. We understand the importance of addressing the mental wellbeing of our older persons, as it plays a vital role in their overall health.
Our dedicated professionals provide a range of health care supports ensuring our older persons receive comprehensive care.
selectability provides and coordinate NDIS supports, Aged Care services, clinical services and deliver government funded mental wellbeing, carer and youth support programs.
We are one of the largest providers of mental health services across our diverse footprint – extending from Mornington Island, Cairns to Rockhampton and Palm Island to Mount Isa … and growing. Our 2023 employee survey indicated that 79% of employees rate selectability as a truly great place to work.
Our focus is always the individual and their goals and aspirations.
We are seeking a compassionate individual who shares our commitment to improving the lives of the older persons and promoting mental well-being. If you are passionate about making a difference in First Nations remote communities, join us in this fulfilling journey and be a part of our dedicated team.
Our values
At selectability our values define what we stand for and how we work.
We value:
Commitment... Consumers, their goals and their rights are everything
Accountability... We take responsibility for our actions
Compassion... We understand and care deeply about our consumers
Respect... We acknowledge that everyone is different and promote equal human rights
Integrity... We do the right thing even when no one is looking
Innovation... We believe that every day is an opportunity to improve
Positivity... We engender courage and passion for a better future
About the role
Are you an organised and detail orientated individual looking for a role that combines rostering and administrative tasks? An exciting new opportunity awaits as a Fulltime Permanent Consumer Service Officer - Aged Care based in Townsville. The Consumer Service Officer - Aged Care will be working alongside experienced staff to help provide seamless support to selectability's older persons. selectability will assist you in every way throughout your employment journey, enabling you to become a valued member of our team.
The Consumer Service Officer - Aged Care's key responsibilities include, but are not limited to:
development of rosters for all Aged Care staff
filling vacant shifts in a timely and effective manner
creating and maintaining master rosters in the electronic rostering system (TRACCS)
coordination of ‘buddy shifts’ for new and existing employees
providing training to staff on the use of the MTA app
provide support to the General Manager as required
providing information and administrative support to management as required
participation in special projects as required
About you
To be considered for this rewarding role you will have:
positive consumer focus and dedication to the team
demonstrated ability to understand, interpret and apply the Aged care and Nurses Award - highly desirable
demonstrated experience in rostering and/or similar knowledge of established work practices and procedures (highly desirable)
ability to maintain and exercise strict confidentiality
demonstrated ability to work in a professional manner
strong attention to detail and time management skills
ability to multitask in a fast paced environment
effective communication skills, both oral and written
strong computer literacy skills with intermediate to advanced IT software skills, including the use of Microsoft Office Suite
You will also need:
a current minimum P1 "C" class Queensland drivers’ licence
a currently registered, roadworthy, and fully comprehensive vehicle
a Positive Notice Working with Children (blue card) (or the ability to obtain prior to commencement)
a current yellow card exemption or an NDIS Worker Screening Clearance (or the ability to obtain prior to commencement)
NDIS Worker Orientation Module 'Quality, Safety & You' completion certificate (visit https://training.ndiscommission.gov.au to access this free module). at completion of the course, you will be provided with a certificate of completion which you can forward to hr@selectability.com.au
About the offer
This is a Fulltime Permanent position based in Townsville.
We offer a range of benefits including:
up to $15,900 FBT salary packaging benefits
base rate ranges from $26.18 to $35.14 per hour
50% discounted training via our RTO
flexible working arrangements
career pathways and opportunities for development
employee assistance program offering confidential counselling support for employees
Applying
If this sounds like you, please submit your resume and a cover letter outlining your skills and experience and why you are the best person for this role.
If you would like more information please contact selectability's HR team on 0499 605 169 or by email hragedcare@selectability.com.au