Contact Centre Agent

Do you have an interest in the health industry & a passion to provide excellent customer service? We need someone like you to join the Qscan team.

About Qscan

Join an organisation that cares about growing and developing our greatest asset – our people. Work alongside a dedicated team of professionals who are determined to provide high-quality, compassionate patient care using high-class equipment. We are on the lookout for people who share our passion for innovation and going above and beyond for our clients. Whether you come to us as a Medical Receptionist, Sonographer, Team Leader, Radiologist or Administrator, we value you and your contribution to our team. Without you, we wouldn't be able to continue to grow and accomplish greatness.
About the Opportunity
Do you have a background in health?
Are you looking for an opportunity to receive excellent industry training and experience?
This could be the perfect opportunity for you!
We are looking for a Contact Centre Agent to provide support to our patients, medical imaging professionals, and referrers at our Robina location on a Part Time basis.
This is not just your typical call centre role, you will also engage in a number of medical administration tasks, including:

• Operating the Radiology Information System to book appointments (eg. CT, X-Ray, MRI, Ultrasound) & update patient details
• Actioning incoming emails from referrers and patients and make outbound calls to confirm appointments with patients
• Maintaining patient records, examination statistics, & related information, and request blood results when required
• Answering incoming phone calls regarding bookings & general enquiries

About You
You may be a student in Health, Business or Sales, someone with an interest in the Health/Medical Imaging industry, an experienced call centre consultant, or experienced medical administrator.
You will also have:

• An interest in learning more about Health, Radiology, and Medical Imaging
• Previous contact/call centre experience or experience working in a fast-paced environment with KPIs
• A drive to provide customer service that goes above and beyond
• The ability to approach customers with empathy and display resilience
• An ambitious and self-motivated attitude - you enjoy pushing yourself to do great things

How You’ll Benefit

• Paid parental leave
• Uniform allowance
• Annual flu vaccinations
• Personal and professional training and development programs
• Access to our Social Club – including events, giveaways and monthly raffles
• Access to local/team events and rewards
• Competitive salary and allowances
• Exclusive discounts on personal purchases through the Dell Employee Purchasing Program
• Wellbeing Gateway App to enhance your mental health and wellbeing
• Access to our Employee Assistance Program (Assure)

If this opportunity excites you and you want to work for an organisation that will help grow and develop you, please apply now!
You are welcome here. We strive to foster a diverse and inclusive work environment where people feel safe and valued for their unique contributions. We incorporate new and different ways of thinking and collaborating in the way we do our business and service our communities.

At Qscan, Environmental, Social and Governanceconsiderations are important to us - we want to further promote innovation and foster creativity while operating in a sustainable way.

We know this sounds ambitious but we also know we can achieve our big goals with a great team. We want the best people working for us. Come join the team. You are welcome here!