Address
Form of work
SalaryState Government Role
Pay Rate: Up to $33p/h + super
Assignment: Temporary, Full-time, 38hrs/week (April 2024 – August 2024)
Maxima's Recruitment Services are seeking aContact Centre Agent – General Enquiriesfor a position with our State Government client.
About the Company
Our client serves over 1.3 million residents and 30,000 commercial customers. Our client is committed to enriching the quality of life within communities. With an extensive asset base and a focus on customer service excellence, they strive to protect public health, safeguard the environment and deliver a seamless customer experience.
Your key responsibilities will include:
Reporting to the Contact Centre Team Leader, you'll be the first point of contact for customers reaching out to Urban Utilities. Your primary responsibilities will include:
- Handling general customer enquiries via telephone, email, and webchat.
- Providing accurate and timely information about Urban Utilities' products and services.
- Recording and processing customer enquiries, ensuring follow-up when necessary.
- Resolving customer issues and escalating as needed.
- Building strong customer relationships and maintaining detailed records in our CRM system.
- 7 to 12 months of experience in customer service or Contact Centre roles preferred.
- Strong communication skills with an excellent telephone manner.
- Proficiency in MS Windows and email communication.
- Ability to learn and adapt to legislative requirements and company policies.
- Commitment to delivering exceptional customer experiences.
- Subsidised Skin Cancer checks
- Free yearly flu shots
- Employment Assistance Program
- Ongoing monitoring and support
At Maxima we are committed to supporting positively diverse and including workforces which value all backgrounds and experiences. We encourage applications from First Nations Peoples, people from a culturally or linguistically diverse background, people of all gender identities and people living with a disability.
By applying to this position you are consenting to your data potentially being stored on international servers temporarily. Maxima abides by the Australian Privacy Principals, please refer to our privacy policy for more information.
