Contact Centre Agent

Contact Centre agent role in Brisbane

Your new company 

This organisation is committed to providing Queensland with the best service possible. They are looking to hire a Contact Centre Agent in their Brisbane office. 

Your new role 

Reporting to the Contact Centre Team Leader, your primary role purpose will be to deliver a specialised customer service. 

• First point of contact for customers contacting the organisation primarily via telephone but also across other contact channels such as email and web chat.

• Delivery of exceptional customer service in accordance with the organisational values. 

• Identifying customer needs and providing all possible solutions to ensure that we can help them.

What you'll need to succeed 

• Sound experience and understanding of straightforward procedures or systems.

•  Experience in a Contact Centre or Customer Service role would be advantageous. 

• Demonstrated customer service experience - that includes building customer confidence, active listening, and excellent telephone manner 

• Knowledge of MS Windows based computer skills with the ability to use email communications to corporate standards, and navigate multiple systems simultaneously. 

What you need to do now 

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.