AddressAre you ready to become a crucial part of one of Queensland's most iconic organisations? RACQ, a name synonymous with trust and reliability since 1905, is on the lookout for enthusiastic Customer Experience Specialists to join their Member Engagement team.
Key Details:
- Position: Afternoon Member Engagement Consultant
- Location: Contact Centre
- Start Date: 15th August
- Assessment Centre: 11th July
- Employment Type: Full-time, Permanent
- Training Period: 3 months (12pm - 8pm)
- Shift Rotation: Post-training, rotating between 2pm - 10pm and 3pm - 11pm
- Hourly Rate: $31.54/hour, increasing to $34.54/hour after 8 weeks (+11.75% evening loading)
- Permanent Full-Time Shifts: Enjoy the stability of full-time hours with shift rotations that accommodate school drop offs.
- Competitive Pay: Start with a base hourly rate of $31.54, with an increase to $34.54 after the first 8 weeks, plus an additional 11.75% loading for evening work.
- Flexible Scheduling: Choose between Monday to Friday shifts or a fortnight rotating day off, with a 50% loading for Saturday shifts.
- Exclusive Benefits:
- Free annual roadside assistance.
- 50% discount on RACQ travel and holiday services.
- Access to Motor Vehicle Consultants for the best car deals.
- Discounted rates on home, personal, and car loans.
- Additional interest on term deposits.
- Personal and Professional Development: Take advantage of personalised support for your growth and career development.
- Paid Parental Leave: Enjoy paid parental leave with superannuation.
- Annual Leave: Start with 20 days of annual leave, increasing to 22 days after two years of service.
As a Member Engagement Consultant, you will be the first point of contact for RACQ's 1.7 million members. You’ll be responsible for:
- Delivering exceptional customer service using RACQ’s Member Engagement Principles.
- Handling and resolving member inquiries and complaints with empathy and professionalism.
- Providing accurate and detailed information about RACQ's products and services.
- Maintaining a thorough understanding of policies and procedures to ensure compliance.
- Creating an engaging and open environment for members to share their concerns.
- Proven experience in a high-volume customer service environment.
- Strong organizational skills and the ability to manage multiple tasks effectively.
- Excellent communication skills, both written and verbal.
- Alignment with RACQ's values and guiding principles.
- A resilient mindset open to feedback and continuous improvement.
- Customer-focused attitude and problem-solving abilities to handle unexpected challenges.
We are Talentpath, and we are passionate about connecting great talent with exceptional opportunities. We encourage applications from candidates of all backgrounds, even if you don't meet every requirement listed. We believe in a diverse and inclusive hiring process and value potential over a perfect CV.
How to Apply:
If this role excites you, apply directly to this ad and let’s start the conversation!
Contact Details:
Jake Brown
Phone: 0499 770 ***
Email: ****@talentpath.com.au
