Address
Form of work- Team Leader Contact Centre
- Immediate Start
- South East area
Our client, a well known brand, has an exceptional opportunity for a Team Leader overseeing approximately 15 staff, reporting into the Contact Centre Manager. The ideal person we want is someone that is an allrounder who can manage staff, clients, rostering, oversee the quality management system and be involved in training. You need to be enthusiastic, a self-starter with team leading experience within a CONTACT CENTRE environment.
Key Responsibilities:
- Lead and drive the performance of the CONTACT CENTRE team, ensuring completion of day to day tasks, performance development and management.
- Drive continuous improvement throughout the team.
- Key focus on maintaining and developing internal processes.
- Deliver sustainable performance, measuring and reporting against KPI's.
- Drive and deliver initiatives to improve the customer experience and increase efficiencies.
- Build strong relationships with both internal and external stakeholders.
- Have a hands-on approach to ensure high levels of service, leading by example.
Skills & Experience:
- 3+ years experience in successfully leading and motivating a CONTACT CENTRE team.
- Proven ability to develop key business relationships with internal and external stakeholders.
- Possess excellent communication skills, with a positive and proactive approach.
- Ability to analyse data and identify improvement opportunities.
- If you lead by example, are motivated to succeed and, have a proven track record in leading customer service teams then this position is for you. Secure your future with a well-established, market leading global company who are in a phase of expansion, growth and investment.
If, after reading this, you think it sounds like you!... and you want to put your “proven can-do” TEAM LEADER skills to good use then email your application to ******@nickelconsulting.com.au or call Cherie on 0403 184 *** for a confidential discussion.
