AddressWe are the small bank of big opportunity.
We exist to serve those who protect and serve our community. Founded 50 years ago by Victoria Police officers, we have since grown to over 120,000 members from the police, health, and emergency services. Because we’re small, we each have a greater impact. We challenge ourselves to try new things. We aren’t afraid to own our mistakes, or call something out.
As a certified B Corporation, we are committed transparency, accountability, and working in the best interest of our members, community and each other. Being a small bank also means you can get involved in a broad range of work and gain exposure to parts of the organisation outside of your own team.
If you’re seeking to make a difference and find purpose in your work, it’s time to join us at BankVic.
This Role:
Working with the Head of Contact Centre & Insurance and our Chief Growth & Experience officer, you will be developing a culture of sales with service within our Contact Centre. This will include proactively managing team efficiencies and ensuring all consultants are providing a high level of service to our members.
As a Team Leader, you will lead and provide support to the Contact Centre consultants through coaching and mentoring to develop their customer service and sales skills.
Other key responsibilities:
- Maximise and achieve department and company objectives
- Maintain up-to-date knowledge of all BankVic products and services
- Provide regular coaching to team members.
- Awareness of the prevention and detection of fraud and corruption
- Conduct monthly reviews with team
- Work collaboratively with other areas of BankVic
What you will bring:
- Leadership experience within a Contact Centre environment, preferably within financial services
- RG146 Tier 2 certification or be prepared to undertake such training
- Knowledge and understanding of customer service techniques
- Proven sales skills and experience
- Strong communication and interpersonal skills
- Excellent conflict management and resolution skills
About BankVic’s benefits:
- Discounts and savings off a range of our products and services
- Ambulance Victoria Membership reimbursements
- Flexible working arrangements
- Employee assistance program
- Paid volunteer leave
- Ongoing professional development with access to study leave
- Reward and recognition program
BankVic is committed to fostering an inclusive and diverse workplace. Your unique qualities make you an invaluable part of our team and make us stronger as an organization. If you need assistance or adjustments made to the recruitment process, please let us know and we’ll do our best to make it easy for you to apply. If you think you would be a great addition to the BankVic team, we encourage you to apply even if you do not meet all the requirements listed.
If you’re ready to join us in building a workplace where everyone can thrive, please click apply.
As part of our recruitment process, we require successful candidates to undertake background checks.
