Address
Form of work- Be the content expert in a multidisciplinary team of experts
- 12-month contract position
- $96,356 per year (plus super and RDO)
About us We are committed to becoming a truly customer-centric organisation and digital plays a key role in this business transformation.
You will bring a fresh perspective to our team, allowing you the opportunity to influence, challenge, lead and explore areas within your portfolio while collaborating with teams outside of your specialised area.
About the role This role is part of the Digital Experience team and reports to the Digital Content & Accessibility Lead. The Digital Experience team is made up of Content Designers and UX designers responsible for digital transformation projects and business-as-usual (BAU) tasks.
Our Content Designers are responsible for supporting the content needs of various stakeholders for the City of Boroondara website and Engage Boroondara. You will deliver informative and instructional content that is findable, usable and accessible to all of our users.
You will be responsible for:
- developing accessible, customer-focussed content
- quality assurance to make sure all content meets our style and WCAG
- continuous improvement of the user experience
- using analytics to support your work.
About you
- You have experience designing content to meet user needs and make complex language and processes easy to understand. Ability to do this for a range of content types, including informational, promotional and instructional content.
- You have experience leading content development, production and publishing for large, complex websites, as well as working with triaged BAU digital content requests and editorial/publishing calendars.
- You have experience using website analytics and research tools to gain insights that can be used to enhance customer experience.
- You understand agile methodology and ability to apply an agile mindset to all aspects of their work.
- You have experience taking a human-centred design approach to solving content problems.
- You have experience building and sustaining positive internal partnerships and working with technical subject matter experts.
- You have knowledge and understanding of usability and accessibility standards as they apply to mobile and web-based digital content.
- You have experience using a range of content management systems (CMS). Experience using Drupal is desirable.
Why join us
This is a fantastic role to showcase your existing knowledge, experience and enthusiasm, and develop your skills further. You will join an exciting team, where peer-to-peer learning and collaboration will be a core component that drive success.
You will join a fantastic work environment which offers:
- flexible work hours and hybrid working locations
- active learning and development opportunities
- prime office location in Camberwell surrounded by cafes, retail and restaurants
- generous parental leave and other leave entitlements
- wellbeing programs, free flu vaccinations,12 RDO’s a year and more.
Employment requirements
- Applicants must have the right to work in Australia.
- Preferred applicants will be required to undergo a National Police Record Check
- All City of Boroondara employees must be fully vaccinated. Appointment of the successful candidate will be subject to provision of evidence of vaccination status or medical exemption prior to commencement.
How to apply
Please submit your application online via the ‘Apply’ button by 11:59pm 28th April 2024. All applications must be made via the online portal; no applications direct to the hiring manager or from recruitment agencies will be considered. For a confidential discussion about this position please contact Emily Williamson, Digital Content & Accessibility Lead,
If you want to know more about the benefits of working for the City of Boroondara, please visit our careers website
We understand that this portal may not meet the needs of people who rely on Assistive Technology or have other diverse requirements. If you have any difficulty using our recruitment system, please do not hesitate to contact People Culture and Development on (03) 9278 4*** or ***@boroondara.vic.gov.au to allow us to help in any way we can.
Council recognises the benefits of a diverse workforce for its employees and customers. To ensure equity of access to employment opportunities, Council encourages applications from underrepresented groups including people who are from an Aboriginal and Torres Strait Islander background, people from different ages, abilities, gender identities, sexual orientation and cultural backgrounds. If you require any additional support or adjustments regarding interview arrangements, please advise the contact listed above in advance.
Council is a child safe organisation and as such, some positions may require the incumbent to hold a Working with Children Check.
Working together
We are currently undertaking an exciting project that will see a transformation in the way we work and the way we serve our customers. Implementation of the Boroondara Customer First Program will provide a customer centric model of service delivery that includes technological innovation, process improvement and business system renewal - we value your input and look forward to our journey ahead.
