Coordinator, Peer Support Programs (Students Helping Students)

Why work with us?

At Deakin you will have access to benefits such as a variety of leave options including generous parental leave and the ability to purchase additional leave; flexible working arrangements to help manage your work-life balance; ongoing learning and development opportunities to grow your career; an inclusive and supportive culture and environment to work in, both online and on campus.

Overview of this role:

Student Academic and Peer Support Services offers a range of programs and services including Peer Support Programs designed to support student learning and the student experience.  Student Peer Support Services also leads the University’s overarching Students Helping Students (SHS) strategy, which involves supporting the ongoing development of student mentoring capabilities and mentee learning experiences and assisting Students Helping Students (SHS) program coordinators and affiliated staff from across the University.

The Coordinator Peer Support Programs (SHS) provides pedagogical and practical advice, and assists faculties, services and portfolios to establish, enhance and sustain effective student peer mentoring programs in both cloud and blended environments designed to directly impact student success, engagement, transition and retention at Deakin. Working collaboratively with others involved in the SHS Community of Practice, the role is responsible for leading projects such as the SHS Awards, that are designed to enhance the ongoing development of peer learning at Deakin and beyond, and of leadership initiatives such as the Hallmarks.  Informed by the SHS Mentoring Capability Framework and the SHS Practice Framework, the incumbent creates content, facilitates, and coordinates foundation training, a suite of masterclasses as well as recruitment and development opportunities for mentors and staff.

As a Coordinator, Peer Support Programs, you will:

• Seek to continuously improve and apply critical learnings when developing resources, and provide training, advice and support to students and staff relating to peer learning, engagement, and study success, with a particular focus on online resources.
• Build new and productive relationships with a diverse range of stakeholders by providing advice on Peer Support Programs and resources to stakeholders to encourage collaboration across the Students Helping Students community, and influence the uptake of programs and services
• Distil the core issues from complex Peer Support and transition information and programs, draw accurate conclusions and condense complex information and next steps into simple concise terms that others can understand
• Communicate and advise students with confidence using examples and the most appropriate influencing technique for a given situation to increase understanding and support
• Seek feedback on improvement opportunities for Peer Support Programs, processes and practice from a diverse range of SHS Community of Practice members, implement change through appropriate channels, and overcome obstacles to change                                                                                                                                                                                 

To be successful, you’ll have:

• A Degree with at least 4 years subsequent relevant experience; or
• Extensive experience and management expertise in technical or administrative fields; or
• An equivalent combination of relevant experience and/or education/training in Peer Support in a tertiary institution
• Experience in the development and provision of online learning resources and use of online learning platforms
• A good understanding of pedagogy related to communities of practice and social learning theory

Here's how to apply: 

Please submit your updated resume and a short cover letter outlining your skills and experience. You should respond briefly to each of the Capabilities outlined on the PD. How have you developed these capabilities during your career, or how might you demonstrate these capabilities if your application is successful?

For a confidential discussion regarding this role, please contact Dawn Jones, Manager, Peer Support Services on **********@deakin.edu.au

For a copy of the position description, please see below:

 PD - Coordinator Peer Suport Programs (SHS).pdf

Applications for this position close on Sunday 18 February 2024.

Note that Flexible location refers to the ability to be based at any one of our campuses in Burwood, Geelong or Warrnambool.

Are You Ready?

Deakin is a Victorian university with a global impact. We are an agile, dynamic, and innovative university committed to making a positive impact through our excellence in education, research and innovation and the contributions we make to the wider community.

We understand that our reputation has been built on the dedication and expertise of our staff and we offer a dynamic and diverse working environment with opportunities to grow and develop careers. We believe that a progressive, thriving culture will ensure that people choose to come, and stay at Deakin and contribute to our ongoing success.

We value diversity and aim to build an inclusive environment that champions, embraces and respects differences. We support and encourage applications from Aboriginal and Torres Strait Islander people, and people of all abilities, cultures, sexual orientation, and genders.