Address
Salary- Ensure continuity of key Corporate Applications
- Providing 2nd and 3rd level support via phone, email, and when necessary, face to face visits with clients on Corporate Applications.
- Providing accurate incident resolution and service request management within established service levels.
- Document support processes for the level 1 team.
- Applying and testing patches and application upgrades.
- Manage and support the following Corporate Applications.
- Zipline
- Riskman
- Comcare (Homecare)
- Epicor Senior Living Systems
- ARM
- Clinical Systems - Residential Care (Clinical Manager / Med Mobile)
- Pulse - Property
- Dynamics CRM
- Amana Living Room (SharePoint / Intranet)
- Chris21
- eMims
- eTG
- Tambla eTivity Portal / eTivity Backend - 3rd party managed
- My Job Learning - 3rd party managed
- MyAgedCare
- RAM
- Medicare Portal
- NeRA
- Expense Management
- Google Play
- Apple Store / Microsoft Store
- Ensure transfer of knowledge to other staff to ensure systems are understood
- Track and co-ordinate IT related issues and open ticket logs via Manage Engine as we work towards their resolution
- Assist in the development, monitoring, review, reporting and communication of IT risk management,
- Work with partners and SMEs to ensure required input is injected into deployments
- Evidence of COVID-19 and Current Flu vaccinations per Amana Living policies
- Ability to obtain a National Police Clearance (within 6-months validity)
- Successful completion of pre-employment form and reference checks
- Salary packaging benefits up to $18,550
- Health and Wellbeing programs and more!
- School holidays childcare assistance
Applications close:
