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Form of work- Job security and a brand new, permanent full-time opportunity based in Orange!
- Office based opportunity being the first point of contact for LiveBetter customers, prospective customers, LiveBetter employees, trade contractors and community members.
- Provide overflow phone call support to the Customer Service Hub Team, as well as exceptional administrative support to various departments across the organisation.
LiveBetter Employee Benefits include
- Salary Packaging (increase your take home pay)!
- Access to our 24/7 employee wellbeing app
- Supplementary Parental Leave
- Additional Purchase Leave
- Employee Referral Program
- Fitness Passport
- Service & Recognition Awards
- Learning and Development opportunities, with diverse career pathway options
(Eligibility criteria/terms and conditions may apply for some LiveBetter Employee Benefits)
The Marketing, Communications and Corporate Development Team are responsible for:
Overall brand, marketing campaigns and corporate communications to achieve and exceed the organisation’s strategic goals. Delivery of the internal communications strategy and plan aligned to LiveBetter’s Strategic Plan, annual Business Plan, and the organisation’s transformation agenda. Assist in the delivery of CEO and board priorities including fundraising and strategic business development growth. Developing partnerships with complementary organisations to help the organisation deliver on its purpose. Management of external relationships, including philanthropic and delivery partners, government and
About the role
LiveBetter’s Customer Service Hub (CSH) provides the first point of contact for LiveBetter customers, prospective customers, LiveBetter employees, trade contractors and community members.
Within this team, the Corporate Receptionist will be stationed at LiveBetter’s Head Office in Orange, providing overflow phone call support to the CSH and exceptional administrative support to various departments across the organisation, including the Executive Support Officer.
As a Corporate Receptionist, your focus is to ensure a positive and professional experience for both internal and external customers. You will be responsible for greeting visitors, connecting customers with their LiveBetter service representative, processing payments and supporting internal stakeholders with administrative duties.
Some key accountabilities of the role include:
- Greeting all visitors in a warm and professional manner, providing building access as required and informing other staff members about visitor arrival.
- General administration and data entry, including tasks such as printing, scanning, binding, and copying.
- Assist with basic financial administration duties, such as receipt of cash and EFTPOS payments.
- Management of office pool vehicles.
- Ordering and managing office and kitchen supplies.
- Receive and distribute mail.
- Assist with corporate overflow work as directed, e.g., the processing of incoming invoices for payment.
What LiveBetter needs from you
You are no stranger to building strong relationships with key stakeholders and you possess impeccable written and verbal communication skills. You are committed to providing a high level of customer service and your interpersonal skills are second to none. We would love to hear from you if you are a professional and caring person who is prepared to embrace our values of Integrity, Respect, Cooperation, Empowerment and Excellence in your day-to-day work life.
To be successful in this role, you will also have these skills:
- Qualifications and/or relevant experience and training in business administration.
- Intermediate to advanced computer skills, including the use of Microsoft Office suite of products, and the ability to learn new systems when required.
- Ability to provide superior administrative support, with strong interpersonal and communication skills.
- Demonstrated experience in a previous customer service/administration-based role.
- Demonstrated attention to detail ensuring accuracy of data collection and data entry with a focus on maintaining a high-quality standard in all administrative tasks.
- Demonstrated experience in cash handling and account processing or can learn.
- Demonstrated expertise with the handling of sensitive information, maintaining confidentiality.
- Current Australian Driver Licence.
You will be required to undertake and pass a National Criminal Check and pre-employment medical/functionality assessment (including drug and alcohol screening). You will also be required to obtain a NSW Working with Children Check.
Sounds great? What next?
To convince us that you are the best person for the job, please provide a resume that clearly demonstrates how your skills, experience and qualifications meet the requirements for this role. As part of your application, can you also please provide a cover letter of maximum three pages that address the following two targeted questions:
- Please provide an account of when you have utilised your time management and organisational skills in a high-volume office-based environment.
- Provide an example of when you delivered exemplary customer service in a high-pressure environment.
Closing date: 11:59pm, Sunday 24th March 2024
Enquiries: Sam Anderson, Team Leader – Customer Service: 0459 870 ***
LiveBetter is committed to equal employment opportunity and embraces diversity and inclusion within its workforce. As such, people from diverse backgrounds are encouraged to apply. This includes but is not limited to Aboriginal and Torres Strait Islander People and People from Culturally and Linguistically Diverse backgrounds.
About LiveBetter
LiveBetter Community Services are one of the largest regionally based providers of community services in Eastern Australia. We strive to enable the people of regional Australia to live their best lives. For further info about us and to see for yourself the great things that we do, you can visit:
https://www.linkedin.com/company/livebettercommunityservices/
https://www.facebook.com/LiveBetterAustralia/
https://livebetter.org.au/
