Correspondence Coordinator

$97,080 - $109,271 (based on experience) plus 11% Superannuation 

Permanent Opportunity

Work with the Office of the Lord Mayor and Deputy Lord Mayor

We are the City of Melbourne, a City of possibility and place to be bold and inspirational. 

We are rapidly transforming to meet the evolving challenges faced by a global city. With a vision of being a leading organisation for a leading capital city, our mission is to create positive impact for our community.  Each day, we work with passion and purpose so that together we achieve incredible things.

Together we Make the Difference 
 How this position will Make the Difference to City of Melbourne…

The Office of the Lord Mayor is a fast-paced office operating in a political environment working across multiple issues at any given time. 
The Correspondence Coordinator contributes to the Lord Mayor’s Office (LMO) by coordinating all forms of correspondence received by LMO, and providing confidential support to the Lord Mayor. The Lord Mayor receives over one hundred pieces of correspondence every week, so this role is integral to the functioning of the Lord Mayor's Office.

The Correspondence Coordinator is required to draft complex correspondence, ensure the highest degree of accuracy and respond to all forms of correspondence within the timeframes set by our corporate targets and
preferably exceed them. The Correspondence Coordinator assists to the Lord Mayor on matters requiring research or investigation and escalated customer correspondence enquiries.

 What you will bring… 

• Ability to demonstrate and display City of Melbourne Values – accountability, integrity, courage, respect for self and others, and striving for excellence.
• Degree / Diploma or Tertiary qualifications with some relevant work experience
• Experience gained in an administrative role at a senior executive level in a large, complex organisation.
• Proven discretion and judgement in dealing with sensitive and confidential information in a political environment and one with a high level of media or public relations focus
• An understanding of Local Government, including an understanding of the role of Councillors, the Lord Mayor and Deputy Lord Mayor
• Highly developed customer service skills and demonstrated ability to be professional, discrete, courteous, and maintain confidentiality
• Extensive experience in developing, implementing and maintaining policies, systems and processes to drive efficiency across administrative functions.
• Experience with electronic document management systems and customer contact tracking systems (Salesforce, Pathway) is essential.

By joining us, you will become part of a remarkable team who work in a constructive and inclusive culture to shape the future of this city.  Together, we champion difference, celebrate achievement and recognise positive impact.

To view the physical requirements of this position, please see below under Position Information.  

How to apply…

As part of the online application form you are required to:

• attach your resume
• attach a separate cover letter, responding to the selection criteria (no more than two pages), as listed above under ‘What you will bring…’

Please address your covering letter to Peter Keogh-Chief of Staff, The Office of the Lord Mayor and Deputy Lord Mayor

Applications will be accepted up until 11:45pm Wednesday 13 March, 2024

If you have any questions about this position please contact quetta.*********@melbourne.vic.gov.au

For those interested in working with us, the City of Melbourne offers a great range of benefits. 

City of Melbourne conducts a safety screening process for all employees including a Police and Working with Children Check.  For information about the broader collection and use of personal information by the City of Melbourne, please refer to our Privacy Policy.

City of Melbourne is proud to be a workplace that champions diversity. Our commitment is for our people to be safe, included and supported so that they can be at their best.  As an equal opportunity employer, we encourage applications from people regardless of their gender identity and expression, ethnicity, cultural background, sexual orientation, disability and age. We look for the right values, skills and knowledge to build our capabilities so that we can best deliver for our community. CoM is a child safe organisation and as such, some positions will require the incumbent to obtain and maintain a valid Working with Children Check.