AddressThe Office of the Executive Director - Infrastructure Delivery, Infrastructure Services Division has a permanent full-time opportunity for a Correspondence Support Officer who take pride in their product. You will assist in the coordination and progression of a high volume of confidential, often complex and sensitive correspondence for the Offices of the Executive Director - Infrastructure Delivery, as well as contributing to the administrative functions of the team. If this sounds like the perfect career move for you, apply now!
Your Opportunity
We are looking for a motivated individual who will be responsible for a range of tasks including intake, processing and tracking of correspondence for the Offices of the Executive Director - Infrastructure Delivery, as well as providing general administrative support services across the wider work unit.
Your Role
As the Correspondence Support Officer, you will have responsibility for, but not limited to the following:
- Contribute to the development and refinement of procedures, systems and standards by providing both formal and informal feedback on implementation issues and quality assurance processes primarily relating to the flow of divisional correspondence.
- Assist in the preparation and processing of responses to sensitive and confidential correspondence directed to Infrastructure Services Division, providing a high level of service and a continuous flow of work in line with departmental standards.
- Respond to inquiries emanating from within and external to Infrastructure Services Division in a courteous manner and within appropriate timelines.
- Liaise with officers at all levels of the department, other government agencies, educational institutions and organisations, the private sector and community representatives.
- Liaise with senior team members and management to ensure a continuous flow of work, to clarify objectives and to monitor and finalise tasks.
- Assist in providing reports to assist in the management of executive records.
- Maintain internal registers and databases utilising a range of commercial software systems including HP Records Manager and Microsoft Office applications, and liaise with Infrastructure Services Division staff as required.
- Undertake a range of general administrative tasks within the work unit as required.
The Correspondence Support Officer reports to the Principal Advisor.
About You
To be successful in the role you will possess the following attributes:
- organisational and time management skills;
- attention to detail;
- ability to quickly establish and maintain effective working relationships;
- high level communication and interpersonal skills; and
- experience in use of correspondence tracking and electronic diary management systems.
The ideal applicant will be able to demonstrate proficiency across Microsoft Office applications/Microsoft Word, Excel, PowerPoint, Outlook and OneNote as well as high level time management and stakeholder engagement skills.
You will be a team player, proactive, willing to learn and be able to manage a range of issues in a time sensitive manner.
More About Us
You will work for an organisation that values its people and promotes leadership and innovation. We respect professionalism, embrace diversity and a balance between work and life commitments. You will be actively supported as an individual and will have access to a range of flexible work options, an employee assistance program and learning and development opportunities.
How to Apply
Please attach the following:
- A brief resume including contact details for 2 referees (one of whom should be your current supervisor)
- A maximum 2 page written statement indicating the experience, capability and personal qualities that make you the ideal candidate as described above.
We welcome all applicants to share any support needed to ensure our recruitment process is inclusive.
Applications remain current for 12 months from the closing date and may be considered for appointment to identical or similar vacancies within the Department.
Applications from recruitment agencies will not be accepted.
When working in regulated employment an employee must have a current Working with Children Clearance (blue card) issued by Blue Card Services.
Salary rate shown is reflective of full-time (1.0 FTE).
The Department of Education is a family inclusive workplace. Click here to find out more about our Inclusion and Diversity strategies. ( https://alt-qed.qed.qld.gov.au/working-with-us/induction/department/human-resources/inclusion-and-diversity#:~:text=Pathways%20to%20Parity,participate%20fully%20in%20our%20workplaces. )
