Credit Officer

Hunter Premium Funding is one of the largest specialist providers of premium funding - helping businesses pay their insurance premiums in regular instalments, rather than in one large lump sum payment.

Premium Funding helps businesses unlock their cash flow and unleash their potential, and we're proud to be part of this: working alongside our customers with integrity, respect, and excellent service, always.

We're seeking a Credit Officer to join Hunter Premium Funding based in our Melbourne office and reporting into Operations Manager.
You'll be responsible for

• Provide agreed levels of customer service in accordance with AAL/HPF standards for customer communication, delivery, handling queries and follow-up service.
• Adhere to AAL/HPF policies and procedures including customer service standards, privacy and record keeping to maintain compliance obligations.
• Communicate with relevant departments to assist in resolving credit issues for a timely and beneficial outcome, referring to Legal where necessary.
• Maintain constructive client relations through a balance of appropriate customer service skills and efficient credit management practices.
• Communicate and negotiate with policyholders and/or intermediaries to resolve overdue accounts, following up to ensure commitments made by clients are met.

• Demonstrated evidence of technical proficiency with systems, software, databases, reporting and communication tools.
• Excellent verbal and written communication skills, capable of communicating with clarity, impact, and influence.
• Ability to make independent as well as collaborative decisions during expected or unexpected situations and then taking responsibility for the consequences of decisions taken.
• Ability to plan and prioritise effectively, organise tasks and manage competing resources and demands.
• Basic understanding of finance/lending.

• Be part of a team that's open-minded, supportive, and genuinely focused on customer outcomes.
• A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
• An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working.
• Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.
• Insurance products - Deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being.
• Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme.
• The opportunity to take part in our Employee Share Purchase Program- own a piece of your employer.

At Allianz, we care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, abilities, and work statuses are not only welcomed, but valued for the perspectives and talents they bring to work. We are committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to *******@allianz.com.au for a confidential conversation.

Join us. Let's care for tomorrow. www.allianz.com.au/careers

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