Crisis Intervention Team Members - Part-Time And Casual

Crisis Intervention team members work as part of a team to ensure that DVCS provides a high quality; best practice range of domestic and family violence Crisis Intervention services to the ACT community across a 24/7 roster; which are responsive, respectful, flexible and culturally appropriate. Crisis Intervention team members support DVCS to maintain a positive public profile; work towards change in community attitudes to domestic and family violence issues; and promote and maintain cooperative and respectful relationships with other agencies.

In a co-operative team environment and in line with DVCS Vision and Objectives and in accordance with Policies and Procedures, Crisis Intervention team members provide Crisis Intervention services as required, both over the phone and in person, as well as follow up support to individuals who have accessed DVCS crisis services. 

Crisis Intervention team members are supervised and supported on a day-to-day basis by the Crisis Intervention Team Leaders and the Service Director (Crisis and Legal) for all aspects of client service provision, and are expected to engage in support/reflection, supervision, performance appraisal and debriefing processes as required.

DUTIES

• Attend crisis visits in accordance with DVCS Policy Guidelines and provide Crisis Intervention services as required, which may include:
  • assessment of risk and safety issues
  • personal and immediate practical support, referral and advocacy
  • information such as legal options, accommodation, income support, counselling services, health services and children's safety
• Respond to crisis telephone calls to provide crisis counselling, personal support, information and referral on matters related to domestic and family violence including legal, accommodation, income support, counselling services, health services and children's issues
• Provide follow-up and advocacy services to people affected by domestic and family violence
• Provide individual support and information to clients through legal processes including providing advice and advocacy during Family Violence Order processes; liaising and advocating within the criminal justice system; and providing referrals for family law and other legal supports
• Liaise and network with relevant government and community agencies as required including Police, Legal Aid, Courts and refuges
• Record relevant data during each shift
• Maintain accurate client records and prepare reports as required

SALARY

Salary and conditions of employment will be in accordance with the SCHCADS Award levels 5.1 to 6.3. Salary commensurate with qualifications, demonstrated skills and experience.

Aboriginal and Torres Strait Islander people are encouraged to apply. Men are also encouraged to apply.

If you have any questions or queries about this position please contact Louise Cutting on 02 6280 6*** or via email at *****@dvcs.org.au using the subject line: Crisis Intervention Team Members for a confidential discussion.

How to Apply

All applications must submit 1-2 page pitch that demonstrates their capability against the listed selection criteria and send with their resume to *****@dvcs.org.au by midnight, 3 March 2024.

Position Description can be provided upon request.