AddressGybe Consulting are partnering with a market-leading organisation in passive fire and thermal protection. Their products are derived from a 150 year heritage in manufacturing high performance technical textiles that perform life-protecting roles in both the built environment and personal protection.
Position Summary
We are currently seeking a dedicated and experienced Customer Account Manager to join the team. You will play a vital role in developing and growing sales through existing and new customers. If you are passionate about delivering exceptional customer service and have a proven track record in sales management, we invite you to apply for this exciting opportunity.
Key Responsibilities:
- Grow the existing customer base by establishing strong relationships and fostering customer loyalty.
- Handle day-to-day customer enquiries promptly and professionally, ensuring customer satisfaction.
- Manage Customer Accounts and conduct site visits when necessary to address customer needs effectively.
- Provide comprehensive training sessions to customers on product systems and user-friendly app.
- Educate customers on the effective use of the app and encourage increased utilization.
- Proactively engage in marketing activities to raise the profile of the product range.
- Develop and maintain a sufficient number of sales leads in alignment with monthly and annual budgets.
- Attend quarterly sales meetings to discuss progress and strategies for achieving sales targets.
- Prepare monthly, quarterly, and annual sales reports to track performance and identify areas for improvement.
- Collaborate with the customer service team to ensure customer satisfaction, including efficient management of any customer complaints.
- Participate in regular staff training to stay updated on product knowledge and industry trends.
- Demonstrate effective time management skills to handle customer enquiries promptly.
- Previous sales management experience is required.
- Committed to delivering exceptional customer service across all communication channels.
- Ability to communicate clearly and concisely, adapting communication style to suit different audiences.
- Strong attention to detail and excellent written skills when engaging with internal and external stakeholders.
- Apply knowledge in a practical, commercial manner to drive sales.
- Willingness to assist and support team members, fostering a collaborative work environment.
- Ability to accomplish objectives effectively within given time frames and efficiently manage administrative duties.
- Professional and friendly approach, ability to work under pressure, excellent attention to detail, confident manner, positive approach to change, and strong problem-solving skills.
- Valid driver's license required.
- Cohesive and dynamic team with an innovative approach
- Strong focus on culture, support and development
- Competitive salary, provision of a company car and bonus structure
