Customer Care

Exciting opportunity to join a thriving Ballarat business in a key administration and customer service role during an exciting period of growth.

Davidson’s Blinds and Shutters
Davidson’s Blinds & Shutters have proudly been serving the wider Ballarat and Daylesford communities for over 20 years. With a large range of high-quality Australian made internal and external binds and shutters the Davidson’s Blinds & Shutters team have developed a reputation for providing exceptional customer service and knowledgeable advice.
The team from Davidson’s Blinds and Shutters are committed to helping customers find the right product for their needs at a great price. From offering free in-home measure and quotes through to installation and after sales support, Davidson’s Blinds and Shutters apply decades of experience to help transform the look and feel of client’s homes.
The role
The Customer Care Officer role will see you complete a diverse range of duties including showroom customer service, sales support, and administration. You will apply your exceptional customer communication skills and natural flair for design to help customers identify the right window furnishing for their needs and develop quotes in an efficient and accurate manner. In addition to helping customers in the showroom you will be responsible for a range of reception and administrative duties including answering phones, data entry, and arranging customer orders.
You will enjoy a diverse and supportive team, brand new showroom facility, and genuine opportunities for professional development and career progression. This role includes a rotating Saturday morning shift and would suit someone with a passion for interior design and experience in a similar sales/administrative role. A comprehensive training process will be provided to set the successful candidate up for success.

Duties

• General administrative duties including arranging orders, creation of sales contracts, email and mail processing, dissemination of information to staff
• Prompt attention and appropriate follow up of all phone calls, emails, and walk-in customers
• Process and receipting of customer payments including purchase requisitions and reconciliations
• Showroom office stock orders, maintenance, and general office duties
• Undertake a rotating Saturday morning shift (bi-weekly)

Skills & Experience

• Previous experience in similar retail customer service or sales roles
• Demonstrated reception and administrative experience including
• Proficient in the use of MS Office applications
• Excellent written and verbal communication skills
• Strong attention to detail and demonstrated ability to manage multiple competing demands
• Proactive and flexible approach to tasks with a ‘can-do’ attitude

Please Note: All applicants must have full unlimited Australian working rights and may be required to return a satisfactory pre-employment medical, police check and drug screening.
About JK Personnel

Recruiting exceptional job seekers to fill roles with the best and brightest organisations in regional Australia is what we’re passionate about, and it’s kept us going for more than 25 years. We pair our recruitment expertise with our high standards of working in a way that’s supportive of every individual. We believe in people, and the power of an individual to grow a successful business.

How to Apply
To apply for this role please click “Apply” and follow the prompts. To find out more please contact Kate Kilbourne on 0429 911 585.
For expert tips and advice on preparing an application head to https://jkpersonnel.au/job-seeker-resources/
Applications close for this role at 5pm on Tuesday 19 March 2024