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Form of workWe are looking for an individual who loves helping others and interacting with customers on a regular basis to provide them with the best service we possibly can. The focus is 100% customer satisfaction! Our service is about being solutions oriented and always striving to give each customer the best service we possibly can at Mura. It's also important to be able to think on your feet as every case is different and will require good problem solving skills.
Your key responsibilities will include, but are not limited to:
- Providing customer support via both emails, phone & social media platforms;
- Returns Processing;
- Liaising with external suppliers in order to resolve customer enquiries;
You will also be liaising with multiple internal departments and be a part of a thriving and supportive team environment. As we are a growing company, new opportunities, training & career development is offered to the right individuals.
Admin is all about being meticulous and data focused whilst having a great understanding of our branding and product knowledge!
Your key responsibilities will include, but are not limited to:
- Product Creation via Shopify;
- Web & Product Maintenance;
Skills Required
- Love of customer service
- Experience using Shopify is preferred
- Experience using Zendesk is preferred
- Good with data entry
- LOVE fashion!
If our company, core values and the role sounds like a good fit for you, please send through your resume & cover letter to Asako at ********@muraboutique.com.au. We very much look forward to hearing from you!
