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Form of work
SalaryAbout us
For over 30 years, Rural Lifestyle Options Australia (RLOA) have supported people with a disability to strive for more and live their best lives!
Today, we have grown to support hundreds of clients across a variety of difference services under the NDIS and deliver bespoke Home Care Packages (HCP) which are tailored to assist consumers in remaining independent in their own homes for longer under our Aged Care model. As an organisation, we are passionate about supporting others to chase their dreams and aspirations, and we do it – one person and one life goal at a time.
If you are enthusiastic about supporting others and making a meaningful difference, joining our incredible team may be the next career move for you.
To learn more about the important work that we do in the community, please visit www.rloa.org.au
About this role
The perfect candidate will be detail orientated and computer savvy with a strong commitment to ensuring the office is always welcoming and upbeat.
As a Customer Care Assistant, you will ensure professional boundaries and confidentiality are adhered to at all times. This is a hands-on position that requires flexibility and the ability to escalate any concerns or areas for improvement before they become issues or complaints.
This position will be based at our new Logan Central Office and will report to the Office Manager.
Key responsibilities include
- Reception duties including greeting visitors; answering phone calls and taking messages.
- Maintaining a comprehensive understanding of all RLOA services, processes and procedures.
- Administrative support to internal and external stakeholders.
- Maintaining accurate records about staff, suppliers and customer records.
- Data entry and manual file creation.
- Assisting with the smooth running and coordination of all office activities.
The ideal candidate will have:
- A Cert 3 in Business or equivalent
- Excellent communication and computer skills in Microsoft Office (Word, Excel and Outlook).
- The ability to prioritise their time and organise work according to directed tasks and plans.
- The ability to work autonomously and as a part of a team.
- A strong customer service approach and highly developed interpersonal skills.
As an employer of choice, we offer
- A permanent full-time position
- A generous starting salary of $63,647 per annum plus super.
- Salary packaging through Remserv up to $15,900 per FBT pro rata.
- Novated leasing options.
- Meal Entertainment and Venue Hire benefits up to $2,650 per FBT pro rata.
- A suite of employee Award and Recognition programs.
- Discounted private health insurance through HCF.
- A supportive team environment that is passionate about seeing you succeed.
- Ongoing learning and development and career advancement opportunities within a rapidly growing organisation.
How to Apply
To join the team please include a detailed resume and cover letter addressing your experience in relation to the ‘key responsibilities’ section of this job advertisement and a short ‘about you’. Please also include at least two direct supervisor referees.
For any questions about the Customer Care Assistant position, please call Rural Lifestyle Options Australia on 1300 032 175 and ask to speak with Manager People and Culture
IMPORTANT POINTS TO REMEMBER:
- Successful candidates will be required to clear probity checks including National Criminal History Record Check and Working with Children Check (where relevant to the role).
- Successful candidates will be required to provide a current NDIS Worker Orientation Module certificate and COVID-19 Infection Control certificate.
- Rural Lifestyle Options Australia acknowledges all Aboriginal and Torres Strait Islander peoples as the traditional custodians of the land.
- We encourage people with a disability, lived experience of disability, Aboriginal and Torres Strait Islanders, and people from culturally diverse backgrounds to apply for this job.
- Only successful applicants will be notified for an interview.
- We do not consider agency applications.
- We are happy to wait for the right person to join our team, so applications remain open until then. This does mean that applications will close when we have found that person, so if you think this may be you please act now and apply!
