AddressJob Description: Customer Care Assistant
Location: Burleigh Heads, Queensland
About Us: Proud Poppy Clothing is a leading women's fashion brand based in Australia, dedicated to inspiring confidence and empowering women to live their best lives unapologetically. With a strong community-first mindset, we have built a vibrant and supportive customer base across the globe. Our commitment to exceptional customer service has earned us multiple awards, and we continue to grow rapidly with both ecommerce and brick-and-mortar stores.
Position Overview: We are seeking a dynamic and empathetic Customer Care Assistant to join our team. The ideal candidate will be passionate about fashion, possess excellent communication skills, and have a genuine desire to help our customers. You will play a crucial role in maintaining our high standards of customer service and ensuring every customer interaction reflects our brand values.
Key Responsibilities:
- Customer Support: Provide exceptional customer service through various channels, including phone, email, live chat, and social media.
- Problem Solving: Address and resolve customer inquiries, complaints, and issues promptly and effectively, ensuring customer satisfaction.
- Order Management: Assist with order processing, tracking, and handling returns or exchanges, maintaining accurate records.
- Product Knowledge: Stay updated on our latest products and collections to offer informed advice and recommendations to customers.
- Community Engagement: Foster a sense of community by engaging with customers on various platforms.
- Feedback Handling: Collect and relay customer feedback to the relevant departments for continuous improvement of our products and services.
Qualifications:
- Experience: Previous experience in a customer service role, preferably in the fashion industry.
- Communication: Excellent verbal and written communication skills.
- Empathy: A genuine passion for helping others and a patient, empathetic approach to customer interactions.
- Tech Savvy: Proficient with ecommerce platforms, CRM systems, and social media channels. Skills or interest in AI technology a plus.
- Team Player: Ability to work collaboratively within a team and adapt to a fast-paced environment.
- Problem Solver: Strong problem-solving skills with a proactive attitude.
Why Join Us:
- Community Focus: Be part of a brand that values its community and fosters a supportive, inclusive environment.
- Growth Opportunities: Join a fast-growing company with opportunities for career advancement and professional development.
- Award-Winning Culture: Work with a team recognized for exceptional customer service and a dedication to excellence.
- Fashion-Forward: Stay at the forefront of fashion trends and contribute to a brand that inspires confidence and empowerment.
How to Apply: If you are passionate about fashion and committed to providing outstanding customer service, we would love to hear from you. Please submit your resume and a cover letter detailing your experience and why you would be a perfect fit for our team.
We are an equal opportunity employer and welcome applications from all qualified individuals.
