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SalaryReady to kick start your career at one of Australia's top banks? Here's your chance! Join a team and make a difference by assisting customers facing financial hardships. Be part of a customer-centric organisation that nurtures your long-term career and personal growth.
What's in it for you:
- Competitive salary Temp to Perm Opportunity - $37.78 ph + super
- Get your foot in the door at one of Australia's leading Banks!
- Be part of an organisation dedicated to supporting your long-term career and development.
- Hybrid working model
- Fantastic career progression into higher level roles and other teams
Upon completing a comprehensive training and induction program, you'll join a team dedicated to assisting customers facing financial hardships. In this role, your responsibilities include:
- Assisting customers in finding holistic hardship treatment solutions tailored to their specific situations.
- Maintaining a high level of customer service while adhering to organisational policy & compliance, with a strong emphasis on empathy.
- Collaborating effectively with other internal divisions for complex cases.
- Potential assignment to the Case Management Collections Team, focusing on negotiating arrears payments to minimise bank losses while prioritising excellent customer service.
What You Will Bring:
- A deep understanding of customers and a high degree of empathy.
- Previous experience in a call centre or phone-based environment is advantageous.
- A track record of providing quality customer service.
- Competent written and verbal communication skills.
- Comfort working in a fast-paced environment with clear goals and targets.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
Skills
customer service, call centre, inbound customer service, retail, contact centre, hospitality, service officer, collections officers, wfh, hybrid
Education
Secondary School/High School
