Customer Care Consultant - Bunbury, Wa

Permanent full-time Monday to Friday role, located in Bunbury WA
Great employee benefits, working with a friendly & supportive team
Join an iconic Wesfarmers business, leaders in industrial & safety supplies
YOUR OPPORTUNITY
Due to an exciting growth in the business, we are looking for a dynamic Customer Care Consultant to join our Trade Store team. Based in Bunbury this opportunity will see you using your exceptional face to face customer service skills with our customers within the office space and working in the warehouse.
Your key responsibilities include, but not limited to:
Demonstrate commitment to safety by ensuring that no safety problem is ignored
Demonstrating a strong commitment to meeting the needs of customers to ensure their full satisfaction by providing timely and quality service
Building rapport and trust with internal and/or external customers to ensure productive working relationships
Navigating the Dynamic system to provide the best service and product mix and assess customer requirements through appropriate questioning techniques
Maintain up to date price labels and advertising material in shop front
To be successful, you will have:
Previous Customer Service experience and motivated to provide exceptional service outcomes
Excellent communication Skills with the ability to problem solve
Self-motivation, discipline and work well within a team
Windows PC Knowledge
Industrial Supply or Trade understanding is an advantage
Technical product knowledge preferable
CULTURE & BENEFITS
A career with Blackwoods will offer you rewarding experiences and opportunities for growth and development. We have a diverse, inclusive, and safe workplace where our team members care about each other and enjoy building meaningful connections.
To ensure our employees feel valued, supported, and celebrated, we provide a range of employee benefits including:
Competitive salaries and incentives
A range of diversity and well-being initiatives
Ability to purchase up to 4 weeks additional annual leave
Team events, celebrations and development opportunities
Team member discounts on Wesfarmers products
Discounted offers from over 300 corporate partners
Generous Wesfarmers annual share plans
Attractive parental leave policy and more
NEXT STEPS
If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates as we receive them.
As part of our recruitment process and commitment to safety, you may be required to undertake background checks (which may include a police check, a pre-employment medical assessment; and/or drug & alcohol testing) as part of your application process.
Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTI+ community and people with disabilities.
OUR STORY
Blackwoods is Australia’s leading supplier of industrial and safety supplies. For over 140 years, we have supported businesses big and small with our range of over 300,000 products from the world’s best brands. From the Sydney Harbour Bridge to the railway and your local mechanic, we supply what our customers need when they need it, along with unparalleled expertise and service from our passionate team.
With a national footprint of over 50 branches and 6 Distribution Centres, our people are at the heart of everything we do. Being a part of the Wesfarmers group, also means that we have endless opportunities to make a difference, so join us, and let’s help more people build a better Australia.
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