Customer Care Consultant Trade Store - Port Hedland, Wa

• Permanent Full-Time + Location allowance + Company shares + Discounts & Benefits!
• A fantastic opportunity for an ambitious individual to kick start your career with us
• Join an iconic Wesfarmers business, leaders in Industrial & Safety supplies

YOUR OPPORTUNITY

Due to an internal promotion, we are looking for a dynamic Customer Care Consultant in our Trade Storeto join our team, on a full-time permanent basis. Based in Port Hedland WA, you will provide an exceptional level of service to our customers!

Your key responsibilities include, but not limited to:

• First point of call for all telephone, email and front counter-based sales enquiries - genuine hybrid role - a unique opportunity to learn and experience our Trade Counter and desk bound sales processes/Customer Care in equal measure.
• Build and cultivate relationships with our customers face to face and over the phone including email.
• Process customer orders as well as credits.
• Problem solving and complaint resolution.

To be successful, you will have:

• Previous Trade Counter and/or Customer service experience within a hardware store preferred HOWEVER we are ready to mentor and guide an individual with a can-do attitude - be willing to turn up and learn!
• Basic computer and Microsoft office skills.
• Exceptional written and verbal communication skills.
• Ability to operate with a ‘customer first’ mentality.
• A proactive and positive attitude with a highly motivated work ethic.
• Ability to multi-task in a fast-paced environment and enjoy the varied nature of tasks this hybrid role will offer.

CULTURE & BENEFITS

A career with Blackwoods will offer you rewarding experiences and opportunities for growth and development. We have a diverse, inclusive, and safe workplace where our team members care about each other and enjoy building meaningful connections.

To ensure our employees feel valued, supported, and celebrated, we provide a range of employee benefits including:

• Base salary plus, company shares and location allowance.
• A range of diversity and well-being initiatives.
• Team member discounts on Wesfarmers products.
• Onsite parking and novated leasing options.
• Attractive parental leave policy and more.
• Fantastic flex work opportunities.
• Ongoing career development and training.
• Employee recognition programs.

NEXT STEPS

If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates as we receive them.

As part of our recruitment process and commitment to safety, you may be required to undertake background checks (which may include a police check, a pre-employment medical assessment; and/or drug & alcohol testing) as part of your application process.

Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTI+ community and people with disabilities.

OUR STORY

Blackwoods is Australia’s leading supplier of industrial and safety supplies. For over 140 years, we have supported businesses big and small with our range of over 300,000 products from the world’s best brands. From the Sydney Harbour Bridge to the railway and your local mechanic, we supply what our customers need when they need it, along with unparalleled expertise and service from our passionate team.

With a national footprint of over 50 branches and 6 Distribution Centres, our people are at the heart of everything we do. Being a part of the Wesfarmers group, also means that we have endless opportunities to make a difference, so join us, and let’s help more people build a better Australia.