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Form of workYOUR OPPORTUNITYAre you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment? If so, we have the perfect opportunity for you!
Join our iconic Wesfarmers business as a Customer Care Consultant in our Trade Store located in Canning Vale, WA.Whilst you will be focusing on delivering outstanding service to our customers and the market, no day will ever be the same! You’ll serve customers face to face, stock shelves adequately, track customer orders and ensure the Trade Store is neat and tidy. Your key responsibilities include, but not limited to:Provide fast-paced customer service via telephone, email, and in person in our Trade Store
Recommend the best products or services to match customer needs
Maintain Trade Store presentation standards, including merchandising and restocking
Inform customers of new product ranges and applicable services
Understand customer sales history, proactively identifying requirements
Ensure timely actioning of customer requests within allocated timeframes
Take ownership in continuing and cultivating all customer interactions
Perform some warehouse duties and lifting as required
We have an amazing training program available so if you’re concerned you don’t have all the skills yet - we will train you!To be successful you will bring:Customer service experience in a Trade Store/retail environment (desirable)Well-developed customer service skills with a ‘customer first’ approach
Confidence and experience with computers and Microsoft suites
Clear written and verbal communication skills
Self-motivated, problem solver and time management skills
Be safety minded and promote all things safety within our branch
Forklift licence (desirable but not essential)OUR CULTURE & BENEFITSTo ensure our employees feel valued, supported, and celebrated, we provide a range of employee benefits including:To…
Click here to view more detail / apply for Customer Care Consultant Trade Store - Canning Vale, WA
