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Form of workYOUR OPPORTUNITYDue to exciting growth in the business, we are looking for multiple enthusiastic Customer Care Consultants to join our customer service team based in Canning Vale WA to provide an exceptional level of service to our growing customer base.Your key responsibilities include, but not limited to:Assist customers via telephone, email and in person by recommending the best product or services to match their needs
Inform customers of new product range and services where applicable
Understanding customer’s sales history and proactively identifying requirements
Ensure customer requests are actioned in a timely manner within allocated timeframes
Take ownership in continuing and cultivating all customer interactions
To be successful, you will have:Outstanding customer service skills and the ability to work unsupervised in a small team
Clear verbal and written communication skills are necessary
Forward thinker who can think outside the box
Applicants with an advanced understanding of Microsoft or Cloud based CRM programs
Industry knowledge or experience in a high-volume call centre environment preferred but not essentialCULTURE & BENEFITSA career with Blackwoods will offer you rewarding experiences and opportunities for growth and development. We have a diverse, inclusive, and safe workplace where our team members care about each other and enjoy building meaningful connections. To ensure our employees feel valued, supported, and celebrated, we provide a range of employee benefits including: Competitive salaries and incentivesA range of diversity and well-being initiatives
Team events, celebrations and development opportunities
Team member discounts on Wesfarmers products
Discounted offers from over 300 corporate partnersOUR STORYBlackwoods is Australia’s leading supplier of industrial and safety supplies. For over 140 years, we have supported businesses big and small with our range of…
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