Customer Care Consultant - Digital Health

This is a 12-month fixed-term contract position. At Telstra Health we believe health technology has the potential to be the great enabler for transforming the way healthcare is delivered. With the backing of our parent company Telstra, we’re all about combining technology and innovation to deliver significant, scalable solutions for improving patient and clinician experiences and health outcomes.? Join us in digitising healthcare!What’s the opportunity?An opportunity exists for a dedicated customer service consultant to act as the initial resolution point for our network of Medical Practices and be responsible for providing a positive support experience. Our delivery model facilitates collaboration, openness, and creative problem-solving, within our Customer Service Team and offers flexible work options, in-office, or hybrid. Please note: This is a 12 month fixed-term contract. What can I expect?Duties and Responsibilities The day-to-day Duties and Responsibilities of the Position are as follows: Answer incoming customer enquiries via phone, email, and live chat while providing an exceptional customer experience regarding the effective…
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