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Form of work
SalaryReady to kick start your career at one of Australia's top banks? Here's your chance! Join a team and make a difference by assisting customers facing financial hardships. Be part of a customer-centric organisation that nurtures your long-term career and personal growth.What's in it for you:
- Competitive salary Temp to Perm Opportunity - $35-$37 per hour + super
- Get your foot in the door at one of Australia's leading Banks!
- Be part of an organisation dedicated to supporting your long-term career and development.
- Hybrid working model
- Fantastic career progression into higher level roles and other teams
Upon completing a comprehensive training and induction program, you'll join a team dedicated to assisting customers facing financial hardships. In this role, your responsibilities include:
- Assisting customers in finding holistic hardship treatment solutions tailored to their specific situations.
- Maintaining a high level of customer service while adhering to organisational policy & compliance, with a strong emphasis on empathy.
- Collaborating effectively with other internal divisions for complex cases.
- Potential assignment to the Case Management Collections Team, focusing on negotiating arrears payments to minimise bank losses while prioritising excellent customer service.
- A deep understanding of customers and a high degree of empathy.
- Previous experience in a call centre environment with ability to understand and speak with customers undergoing financial stress.
- Open to candidates from a variety of backgrounds and experiences however previous experience speaking with people in stressful or challenging situations is a must.
- A background in a bank or financial services is highly regarded
- A track record of providing quality customer service.
- Competent written and verbal communication skills.
- Comfort working in a fast-paced environment with clear goals and targets.
