Customer Care Coordinator

• Ongoing training and support
• No mandatory requirement to work Saturdays
• Career development opportunities

ABOUT US

As a leading Tier 2 design and construction company, Growthbuilt are known for completing quality commercial, mixed use, aged care and seniors living, hospitality, education and residential projects. At Growthbuilt we build communities. We build the spaces you want to live, work and play in.

From design and construction to customer service and communication, at Growthbuilt we are driven by a commitment to excellence in everything we do. We strongly believe in the long-term growth and development of our people. Our grow our own philosophy and the retention of key employees has always been a pillar to our success.

ABOUT THE ROLE

Our Customer Care team manage Growthbuilt’s projects post-construction through our guarantee period, and ensure we uphold our construction reputation post handover.

As our Customer Care Coordinator, you will play a crucial role in overseeing and managing the resolution of defects in construction projects. Your responsibilities will include coordinating with various stakeholders, conducting inspections, developing remediation plans, and ensuring timely completion of all defect remediation activities.

To thrive in this role, the ideal candidate will have excellent communication and interpersonal skills, as well as strong problem-solving abilities. Additionally, experience in administration or construction experience with the ability to analyse and assess defects, coordinate contractors, and provide detailed reporting on progress.

Here’s what your day to day might look like:

• Conducting regular inspections of project sites to identify defects
• Coordinating with contractors and subcontractors to develop remediation plans
• Managing defect remediation timelines and ensuring timely completion of all work
• Tracking and recording all defects and remediation efforts
• Collaborating with clients to ensure satisfaction with the remediation process
• Providing regular updates on the status of remediation efforts to all stakeholders
• Maintaining and updating all registers
• Issuing notices in regards to defects and contacting trades
• Answering the Customer Care inbox and providing responses to emails where applicable
• Assisting foreman with their fortnightly programs in regards to ensuring trades are readily available

ABOUT YOU

We are flexible about the background you come from, but here is an idea of what you're likely to need:

• Excellent communication and stakeholder management skills
• Excellent problem solving skills, and the ability to make decisions without all the information
• Ability to work under tight deadlines and be comfortable working in a fast-paced, team-based environment
• Excellent attention to detail and a problem-solving skills
• Experience with construction software and platforms are a plus but the team is happy to assist you learning these tools

WHAT'S IN IT FOR YOU?

• Work autonomously and make your own schedule as long as all work is completed
• Professional but relaxed work environment
• No weekend work
• Opportunity to make this role your own