Customer Support Coordinator

Our 24/7 centre is in the heart of Parramatta CBD, close to public transport. At the Ventia Operations Centre (VOC), we work closely with a diverse range of clients by providing quality customer service via inbound, outbound (no sales) and email correspondence. We have multiple casual positions available working part time or full time hours to start ASAP!
What we offer:

• Competitive hourly pay rate
  • Clerks Award > Adult Level 3 > $34.58
  • Shift loading and penalties will apply for afternoon/night shifts and weekend work.
• Shifts available across Monday-Sunday:
  • Day shift (6am-2pm, 7am-3pm, 8am-4pm, 9am-5pm)
  • Afternoon shift (3pm-11pm)
• Fantastic, collaborative, and fun team with a supportive management.
• Opportunity to learn from industry experts who have wealth of knowledge.
• Monthly rewards and celebrations with free coffee and snacks!
• Access to a variety of Health and Wellness initiatives - including the EAP, Ventia's Healthy Minds program and Healthy Bodies program.

A day in the life:

• Respond to high volume inbound calls from members of the community and provide quality customer service.
• Make outbound calls to coordinate maintenance activities with subcontractors to discuss work orders to be completed.
• Case management of service outcomes/managing urgent or high priority work order needing fast resolution.

What we are looking for:

• First and foremost a good, positive attitude and who can work in a team environment with a willingness to learn.
• Ability to listen and demonstrate empathy to customers.
• Excellent communication skills to liaise with people from different socio-economic backgrounds.
• Tech savvy as you’ll be using multiple systems, screens and databases, as well as proficient typing speed.
• Resilience when dealing with challenging calls.
• You enjoy a fast paced, high-volume environment.

 
Diversity
Ventia is enriched by the diverse experiences, talents and cultures that our people bring to the organisation, while celebrating and respecting the communities we operate in. We are committed to providing a safe and positive environment that provides equal opportunities for individuals of all backgrounds, including Aboriginal and Torres Strait Islander people, Māori and Pasifika people, LGTBQI+, Women, Veterans and spouses and people with disabilities.
How to apply:
Please apply below by clicking on the apply now button to be considered.