AddressVentia has exciting permanent full-time opportunities for vibrant and highly engaged individuals who are inspired by customer excellence within a call centre environment. Our call centre is located in the heart of the Parramatta CBD, close to public transport. At the Ventia Operations Centre, we work closely with a diverse range of clients. This exciting role will be specifically dealing with our clients within the Defence industry.
This is a full-time, permanent role offering $27.66 per hour under our Clerks Award > Adult Level 3, penalty rates apply for weekend shifts.
The shift is Wednesday - Sunday 7am - 3pm.
You must be an Australian citizen and be able to hold a defence clearance (police check).
What we offer you:
- Opportunity to learn from industry experts who have a wealth of knowledge.
- Fun and comprehensive onboarding induction program designed to set you up for success!
- Access to a range of employee benefits such as corporate travel discounts, Novated leases, private health discounts, credit discounts and more.
- Great social events and monthly celebrations.
- Be surrounded by a respectful, supportive, and tenured team, as well as a manager who is focused on your professional growth and development.
- Internal career opportunities across the contract and bigger Ventia business.
- Access to a variety of Health and Wellness initiatives - including the EAP, Ventia's Healthy Minds program and Healthy Bodies program.
A day in the life:
- Provide high-quality customer service by telephone and email. Calls will range in complexity but predominantly be taking requests for maintenance work and following a process to create work order requests.
- Respond to high volume inbound calls from defence personnel and members of the community.
- Match customer needs to solutions and first call resolutions.
- Case management of service outcomes/managing urgent or high priority work order needing fast resolution.
What you bring to the role:
- Ability to listen and demonstrate empathy to customers.
- Have strong passion for customer experience.
- Effective communication skills.
- Must be tech savvy, have strong keyboard skills.
- You enjoy a fast paced, high-volume environment.
About Ventia
Ventia is a leading infrastructure services company, operating across Australia and New Zealand. Our clients are the owners and operators of assets that are critical to our local communities.
We pride ourselves on working smart, safely and sustainably, harnessing the latest technologies and brightest minds. With a diverse and proud heritage, we have a track record of delivering essential services to the communities in which we operate.
Diversity
Ventia is enriched by the diverse experiences, talents and cultures that our people bring to the organisation, while celebrating and respecting the communities we operate in. We are committed to providing a safe and positive environment that provides equal opportunities for individuals of all backgrounds, including Aboriginal and Torres Strait Islander people, LGTBQI+, Women, Veterans and spouses, and people with disabilities.
If you are looking to expand your career with a business that values its employees, please click on the 'Apply Now' button.
Position Reference Number: 155906
Job Segment: Call Center, Customer Service
