Customer Care Officer

Full time Permanent Role
$60,000+ Super
About Our Client
Our client is a leading automotive accident repairer, who has a large presence across Australia. Known for their quick turnaround times and realistic advice offered on every call, they are looking for a new Customer Care Officer who shares the same values. This full-time role is a great opportunity to start in a new permanent, full-time role in a high-performing, friendly and enjoyable Melbourne office.
Job Description
Reporting to the Customer Care Manager, your main role and responsibilities will include but not limited to:
Responding to all inbound emails and phone calls from customers.
Answering all queries from site managers and operational store managers + directors.
Working with customers to administer refunds and warranty claims.
Communications internally with all other departments.
Maintaining and building customer relationships through promptly actioning requests.
General administrative duties and ad-hoc tasks as required.
The Successful Applicant
We are looking for a dedicated Customer Care Officer, who has a passion to deliver to learn and deliver outstanding customer service on every call. You will need to demonstrate a high attention to detail, especially when entering sales order entry data and sensitive client information. This is a fast-paced inbound role, where you'll be working with clients over the phone, email, and webchat. This role will be required to working Monday - Friday, full-time hours on-site in the Melbourne office.
What's on Offer
You would be joining an already established team that values, respect, care, and teamwork plus additional benefits of:
Melbourne CBD location.
Full-Time, Monday - Friday.
$60K Plus Superannuation.
Team of 15.