Customer Care Officer

The City of Joondalup takes pride in being a Local Government that has been internationally recognised for providing outstanding services to the local community. To continue to set the standard in WA Local Government for innovative services and programs, we are seeking highly motivated, enthusiastic employees who will be committed to making a positive contribution to the city and its community.

Customer Care Officer

• Casual, Part-time, and Full-time roles available
• Up to 14.5% superannuation (conditions apply)
• Ref No: 24-035

We are seeking motivated and enthusiastic individuals who have a strong commitment towards customer service excellence as we continue to grow our newly established contact centre.

Position Overview:

As part of the Customer Care Team, the Customer Care Officer acts as the first point of contact for members of our community across multiple contact channels including face-to-face, phone and emails.  The position's primary focus is providing a consistent, responsive, and outstanding customer experience while maximising first contact resolution.

Requirements:

Applicants need to provide a covering letter specifying their availability and employment preference (casual, part-time and fulltime) and addressing the following key criteria:

• Relevant experience in a contact centre or customer service role providing first contact resolution over various contact channels.
• Developed problem-solving skills with the ability to effectively handle challenging situations in a resilient, calm, and professional manner.
• High level interpersonal skills and the ability to interact with diverse group of people.
• Well-developed verbal and written communication skills.

The successful applicant will be required to have a satisfactory National Police Clearance. 

If you are interested, we would like to hear from you. Further information can be obtained by calling Angie Di Bisceglie, Team Leader Customer Care on 9400 4101.

How to Apply:

To apply, please click on the "Apply" button above, and submit your resume and a covering letter addressing the above requirements. Applications close at 11.55pm on Wednesday 03 April 2024.

The full position description for this role is attached at the bottom of the advertisement on the City of Joondalup's website.

The city of Joondalup is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

All employees and prospective employees of the City of Joondalup are required to declare any secondary employment and private activities to ensure that any conflict of interests may be appropriately managed.

JAMES PEARSON

Chief Executive Officer

Canvassing of Elected Members will disqualify applicants.