Customer Care Representative - Wollongong/Hybrid

At Probe CX, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we're no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.

We are currently looking for passionate Customer Care Consultants to join our growing team in our fast paced call centre located in Wollongong.

Feel secure in a permanent ongoing role, we have multiple permanent positions available (either Hybrid working model after 6 weeks working in centre or work in the Wollongong centre ongoing).

This role offers a fantastic opportunity for individuals who thrive in a fast-paced setting and want to be part of a culture that values fun, respect, integrity, innovation, and transparency.

As a Customer Care Consultant, you will play a crucial role in assisting families and carers by answering inbound calls. Your responsibilities will include providing information, discussing available options, and advising on services that support independent living at home, along with short-term and long-term care solutions.

This position is not only rewarding but also directly contributes to the well-being of the community. If you are someone who is passionate about making a difference and enjoys helping others, we encourage you to join our growing team and be a part of something meaningful.

Here's the good info you want to know:

• Multiple permanent full-time positions and part-time roles available
  
• Full time rostered 38 hours per week, 5 shifts per week to work between the hours of Monday to Friday 8am - 8pm and Saturday 10am - 4pm on a rotational roster
  
• Part-time positions to be rostered a guaranteed 30 per week, 5 shifts per week to work between the hours of Monday to Friday 8am - 8pm and Saturday 10am - 4pm on a rotational roster - you must be able to work the first 6 weeks full time.
  
• Rotating roster generally released 2 weeks in advance
  
• Paid training + access to additional support while you're settling in
  
• You will be required to complete a National Police Clearance
  
• You must have full work rights to work within Australia for at least 12 months
  
• Australian based role

What makes a successful Customer Care Consultant

• Exceptional Customer Service Skills: The ability to provide outstanding service to customers, addressing their needs effectively and efficiently.
  
• Proficiency in PC Literacy: Demonstrable experience with various computer platforms and software, enabling smooth navigation and operation across multiple systems.
  
• Adaptability in a Busy Environment: Capability to manage inbound calls within a bustling contact center setting, maintaining composure and professionalism under pressure.
  
• Strong Multitasking Skills: Capacity to juggle multiple tasks while actively listening to customers and responding to their inquiries promptly.
  
• Clear Verbal and Written Communication: Excellent communication abilities, both verbally and in writing, to convey information clearly and effectively to customers.
  
• Eagerness to Learn: Willingness to acquire new skills and knowledge, staying updated on changes in process
  
• Meeting KPIs and Competencies: Ability to meet output and quality Key Performance Indicators (KPIs) and competencies, demonstrating consistent performance and dedication to excellence.

These qualities collectively contribute to the success of a Customer Care Consultant, enabling them to provide exceptional service and support to customers while thriving in a fast-paced work environment.

Culture & Benefits:

• Fantastic working culture, where you'll feel valued and supported every day.
  
• Unlimited access to a trusted mental health and well-being platform, giving you peace of mind and helping you thrive.
  
• Opportunities for career progression, with a company that invests in your professional growth and development.

What our current team members love about the role and working at Probe…

• The people and their teammates are one of the main reasons they come to work
  
• Convenience of location (free bus stop straight out the front of the building, major shops and train station walking distance

All communication in the initial stages will be via email so please keep an eye on your inbox including your junk and spam folders.

Grab a job - stay for a career. We're actively supporting and upskilling our agents into leaders within our business