International Customer Service Representative

Join Our Team as an International Customer Service Representative at Peak Care Equipment!

• 12-month initial contract 
• Prospect of converting to permanent

About Us:

At Peak Care Equipment, we take pride in delivering exceptional products and services to our Members Australia-wide. We are a Member owned buying group with a market leading range of products supplied via our Member stores. As a leading provider in the Assisted-Living Technology industry, we are seeking a dedicated International Customer Service Representative to join our team and play a vital role in managing international logistics and providing outstanding Customer Service to our valued Members and suppliers. 

Position Overview:

This position is initially offered on a 12-month Full Time Contract, with the prospect of converting to permanent. As an International Customer Service Representative, you will be an integral part of our operations, ensuring smooth global operations and member satisfaction. Your responsibilities will encompass coordinating container schedules, maintaining supplier information, liaising with overseas suppliers, managing spare parts and warranty claims, and delivering exceptional Customer Service to address member inquiries.

Key Responsibilities:

• Plan and update container schedules, maintaining efficient coordination.
• Raise Customer Orders and create orders on international suppliers for fulfilment to Australia
• Manage international supplier item codes, catalogues, and liaise with suppliers.
• Collaborate with Domestic CSR and Finance teams for accurate invoicing.
• Communicate container details, optimize product placements, and consolidate orders.
• Handle warranty claims, provide exceptional service, and address inquiries promptly.
• Build strong member and supplier relationships, share feedback, and identify improvements.
• Coordinate shipping documents, unpacking reports, and process orders efficiently.

About You:

• Advanced Microsoft Excel skills; Intermediate Microsoft Word and Outlook skills.
• Attention to detail and strong organizational abilities.
• Excellent written and verbal communication for liaising with overseas suppliers.
• Ability to work collaboratively in a team environment.
• Strong time management skills to meet international shipping deadlines.
• Problem-solving skills for logistics and member inquiries.
• Patience and empathy in handling inquiries and concerns.
• Global cultural awareness for exceptional cross-border service.
• Previous experience in international logistics (desirable).
• Experience with Microsoft Business Central (desirable).
• Knowledge of international trade regulations, customs procedures, and shipping terms (Incoterms) (desirable).

What We Offer:

Competitive salary and benefits package.

Flexible work arrangements to support a healthy work-life balance. 

Employee assistance programs for personal and professional support.

Employee discounts on company products or services.

Supportive management team focused on your success.

At Peak Care, we believe in investing in our employees and creating a dynamic work environment that promotes growth, learning, and innovation. Join our team and be a part of a company that values its people and their contributions.

If you are a proactive, detail-oriented individual with a passion for international logistics and exceptional Customer Service, we want you to be a part of our team!

To apply, please submit your resume and a cover letter detailing your relevant experience and why you're interested in this role. Join us in delivering excellence in healthcare operations at Peak Care Equipment.

For further information or if you have any questions about the role, feel free to reach out to our Operations Manager, Aaron Guerrieri-Cortesi, at ********@peak-care.com.au or 0423 145 ***. He’ll be happy to provide you with more insights and details about this exciting opportunity. Your journey to a rewarding career at Peak Care starts with a conversation!

ApplicationDeadline: 21-April 2024

Note: Only shortlisted candidates will be contacted for an interview. Interviews will commence as applications are received.