Customer Care Specialist

About Metropolitan Memorial Parks

Metropolitan Memorial Parks (MMP) operates under the NSW Crown Land Management Act 2016 and is the primary cemeteries and crematoria operator for the NSW Government. With a commitment to providing compassionate care and affordable choices, MMP manages eight Memorial Parks across the Sydney and Hunter region, serving as places of reflection and support for communities.

About the Role:

Are you passionate about extending solace and support to grieving families during their most challenging times? Do you possess a keen eye for detail, excel in administration duties and handle sensitive situations with empathy and grace? If these qualities resonate with you, we invite you to join our team as a Customer Care Specialist at Macquarie Park Cemetery.

Your role will be pivotal in providing compassionate assistance and support, both face-to-face and over the phone. Your responsibilities will encompass a diverse range of duties, all aimed at ensuring families receive the care and attention they require.

Key Responsibilities:

• Managing reception duties, including greeting visitors, answering phones and handling inquiries.
• Assisting with coordinating services and products for customers.
• Following up on documentation and details with stakeholders and families.
• Addressing general inquiries with professionalism and accuracy.
• Managing and resolving customer complaints with empathy and resilience.
• Liaising with and supporting families of the bereaved regarding memorial arrangements, product offerings, and service options.
• Providing exceptional customer service while demonstrating strong organisational skills.

About You:

To excel in this role, you should possess the following qualifications and skills:

• A minimum of 3 years' experience in reception and administration support roles.
• Proven ability to thrive in a fast-paced, ever-changing environment.
• Previous experience in the cemetery sector would be advantageous.
• Relevant and transferrable skills and abilities.
• Intermediate to advanced computer skills, including proficiency in in-house systems, CRM software and MS Office.
• Strong attention to detail with a focus on productivity and efficiency.
• Experience in a customer-centric, service-focused environment is preferred.
• Ability to handle difficult or sensitive situations professionally and effectively.
• Proficient in multitasking and managing multiple tasks simultaneously.
• A team player with a cooperative, flexible and proactive approach.

Join Our Team:

Joining our team offers a fulfilling opportunity to positively impact families during challenging times. We foster a supportive and inclusive team culture, prioritise work/life balance and offer access to professional development opportunities.

To Apply:

If you are dedicated, resilient and seeking a rewarding opportunity to provide exceptional service in a compassionate environment, we invite you to apply for the role by submitting your resume and a cover letter highlighting your relevant experience and why you believe you would be a valuable addition to our team. We look forward to reviewing your application.