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Form of workTake Charge of your career and join the fastest-growing automotive brand in Australia. With a British pedigree that began in 1924, MG Australia & New Zealand is an iconic, world-famous badge that has been strengthened under the ownership of SAIC Motors – a Fortune Global 500, invested in the future of MG in Australia and across the globe. Join the team and be a part of our transformation to a zero emissions future as we launch a portfolio of all-Electric new vehicles, to meet the needs of Australian customers today and into the future.
We are now looking for a Customer Care Specialist to work out of our stunning North Sydney Head Office. This role will report to the National Aftersales Manager and see you responsible for the planning and coordinating of business needs which enhance customer experience, satisfaction, and product / service business within the network.
This role is responsible for liaising with MG customers nationally and assisting them with their concerns. This is done via email, phone and social media.
Who are we looking for?
Skills:
- Sound communication skills, someone who is unflappable, loves the customer and genuinely wants to help.
- Ability to problem solve - come to the table with the solution to the problem.
- Be strong in character without being rude.
Experience:
- We would love someone who has automotive experience, someone who has worked in a dealership and is looking for the next step in their career.
- Strong customer relations experience focus including office management experience and sound Microsoft experience.
Why us?
- A wonderful opportunity in a fast-growing company within a rewarding & future-focused industry.
- Our MG Network includes 90 sites across Australia and New Zealand, and we are growing!
- Flexibility
- P & C offering a genuine commitment to invest in employees Training & Development
- Eligibility for company bonus after passing probation
- Company Social Events
Contact
Take the next step towards an exciting future full of possibility.
To learn more about this position or have your questions answered please reach out to our People & Culture team, attaching a copy of your CV and a cover letter.
- *************@smil.com
