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Form of workWe require a Customer Care Specialist - Maternity leave 6 month contract (8th April Start) - Full Time, to continue our outstanding customer service. We are looking for an experienced individual with the ability to Wow! our customers, retail partners and stakeholders. Reporting to the Customer Care Team Leader, this role involves efficient handling of inbound calls and emails with some outbound contact and includes the majority of our order entry administrative duties. We require an enthusiastic self-starter, who is proactive to go above and beyond, and having a positive can-do attitude. We would also love the person to have a mature attitude, be professional and have a great work ethic.
REQUIREMENTS
- Minimum 1-year contact center experience
- Strong Excel / CRM and numerical skills
- Take ownership to exceed our customers, retail partners and stakeholder’s expectations
- Self-motivated and proactive
- Problem-solving skills
- Attention to detail
- Adaptable to change
- Strong communication skills, verbal and written
- Excellent administrative skills
- Able to prioritise work as directed
- Ability to work effectively, autonomously and in a team environment
- Strong computer literacy & Microsoft applications
JOB RESPONSIBILITIES
- Entering and completing the majority of our orders on a daily basis.
- Efficient handling of inbound calls and emails, with a smaller percentage of outbound contact
- Troubleshooting/Product testing our range of products
- Meeting metrics/KPIs
- Responsible for assigned back office/administrative work
- Housekeeping of the office
- Perform other tasks that may be requested of you from time to time
We will offer the successful candidate competitive remuneration, training and significant empowerment, providing you with an opportunity to cultivate your skills. The position is a 6 month contract but may extend on the basis of the returning team member.
