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Form of workDon't work for a Company, Work with a team!
Croft Group is a fast growing, family owned, independent importer, wholesaler and distributor of cleaning, packaging and catering products to end users and resellers. With various locations across Australia the Croft Group is recognised as one of the largest independently owned businesses.
We have an exciting opportunity for a full time Customer Care Specialist to join the Croft team and support our expanding customer base.
Your primary role will be ensuring all customers are met with a personal, prompt and professional experience, keying of client orders, invoicing and managing incoming calls.
Roles and Responsibilities
- Answering inbound calls and emails
- Serving customers on front counter
- Keying and invoicing of orders, with a high level of attention to detail
- Liaise and coordinate with relevant internal teams to aid the best possible customer service experience
- Always work to nurture and build existing and new relationships with our customers
- Continually build your product knowledge to better support the team and service your customers
- Support the management of client sales inquiries, including product, price and quote queries and requests
To be successful you will have
- Attention to detail is the number one requirement!
- Strong value base and passion
- Account Management experience is preferred
- Preferred background in the sales of washroom and packaging
- A track record that shows success in building business and strategic partnerships
- Confidence in solution selling to achieve an Exceptional Workplace for your customers
- Excellent presentation skills, where you can tailor your approach to educate, motivate and inspire your audience
- Be a Team player
Previous experience with Myob is preferred but not essential.
The successful candidate will be rewarded with an attractive package.
If this is an opportunity that excites you and you meet the requirements for this role, we'd love to hear from you. Please apply with a cover letter and CV.
