Receptionist And Customer Care @ North Coast Veterinary Specialist

Passionate about Providing Gold Class Customer Care?

• Join a dynamic and thriving Veterinary Specialist & ECC centre with a positive empowerment culture
• Rewarding Veterinary Receptionist Role
• PPT Position

We want you to be a part of our team!

We are currently seeking a Receptionist to join our Customer Care Department

We are looking for a compassionate, team player with a professional manner, a strong work ethic and high emotional intelligence to join our already amazing Customer Care Team. The position will include a rotating roster with availability required between 7am – 6pm Monday – Friday and one in every four weekends, with the availability of additional shifts if desired.

As a collective we pride ourselves and strive for a cohesive team environment. We are here to provide not only the best possible care for our patients and clients but a workplace that provides support, encourages growth, and encompasses a team value ensuring each member of staff knows their value to the team. 

Job duties include

• Providing outstanding customer service to all patients and clients
• Phone and email enquiries from clients and referring vet clinics.
• Clear, concise and professional communication with clinic Vets.
• Appointment scheduling of consults, follow up visits and procedures over all departments.
• Supporting long distance clients with travel arrangements and appointments. 
• Ensure patient plans, consent form & deposits are up-to-date daily.
• Handling of cash & Eftpos.
• Insurance enquires.
• GapOnly claims & Vetpay contracts.

About You:

• Excellent verbal and written communication skills
• Warm and Friendly with the ability to build positive rapport quickly
• Highly organised with good time management and work ethic
• Ability to work both independently and as part of a team
• Clear and effective communicator in extreme situations with empathy, grounding and calmness 
• Ability to multitask whilst maintaining attention to detail

Desirable Attributes

• Previous Animal/Veterinary/Medical industry experience
• Previous reception or admin experience 
• Knowledge of PiMs, Ezyvet but not essential

What NCVS Offers You

• Above award remuneration
• PPT Position
• Training and career progression
• Purpose built clinic
• Professional, supportive management
• Employee Assistance Program
• Continued Education Allowance

How to Apply:

Please send us your CV and cover letter to Hayley Spender at *************@ncvs.net.au 

Applicants will only be accepted through the stated application avenue.

We’re looking forward to meeting you.