Veterinary Receptionist/ Customer Care - Specialist & Emergency

VETERINARY RECEPTIONIST / CUSTOMER CARE

SPECIALIST AND EMERGENCY

PART-TIME OR FULL-TIME 

Brisbane

About Us

ARH Brisbane is part of a well-established nation-wide group of specialist and emergency veterinary hospitals. Our purpose-designed, state of the art hospital houses our specialty services, including small animal surgery, internal medicine, neurology, surgical and medical oncology, and an after-hours emergency and critical care service. Our hand-picked team is currently 130 strong, and continually growing. 

The Role

Our much-loved Customer Care team are the integral front-line of our entire hospital, and as such, are busy, busy, busy! Our hospital is presented with some of the most serious injuries and illnesses in pets, allowing our Customer Care team to utilise their veterinary nursing skills and experience to effectively and empathically: 

• Triage a high volume of potential emergency situations across all departments – in person, over the phone and via email 
• Discuss patient treatment paths with referring veterinary clinics and clients, liaising with our specialist and emergency teams
• Identify and fulfill a wide range of client/patient needs and requests
• Schedule a large variety of appointments across multiple departments and treating clinicians, in line with hospital policy and specific patient treatment plans 
• Process complex insurance claims
• And above all, deliver an outstanding experience to animals and their human-counterparts

The Perks

• 4-day work week (work-life balance is VERY important to us)
• Amazing team culture (our team has been hand-picked for their personality, as well as their skills and experience)
• Excellent remuneration, well above award (with additional penalty rates for shifts outside of regular business hours as per award)
• Generous staff discount (including specialist veterinary care)
• Team celebration events:
  - Bi-yearly team parties
  - Monthly team birthday celebrations
  - Tuckshop Fridays
  - RUOK Day, Vet Nurse Day, etc.

About You

• Minimum 3 years’ experience in a veterinary clinic/hospital as a nurse, technologist or receptionist
• Have a genuine love of fostering the bond between animal and owner, and understand the crucial role the veterinary professional team play  
• Enjoy working in an upbeat team environment with some good banter!
• Passionate about delivering an outstanding customer experience
• Excellent communication, organization and time management skills
• Thrive in a fast-paced environment

The position will commence in April/May 2024. Applications should include curriculum vitae and a cover letter. All applications should be sent to ********@arhvets.com by close of business Wednesday 20th March 2024. Enquiries about the role can be directed to Lisa Govier, Client Relationship Manager, ********@arhvets.com or (07) 3172 0***.