Customer Care Technician

Key purpose:

To eliminate and repair building defects, including preventative maintenance, inspections, and rectification works throughout multi-level apartment buildings, and townhouses across Melbourne.

Job Type:

Full-Time

Location:

Mordialloc

Number of Direct Reports:

0

Reports to:

Compliance & Warranty Officer

Key responsibilities and accountabilities:

Duties and responsibilities are:

• Identification of water leaks, the trade responsible as well as coordination of repairs as required.
• Plastering and painting repairs.
• Carpentry repairs such as (but not limited to) architraves and skirtings.
• Minor plumbing repairs.
• Waterproofing and tiling of small areas.
• Other duties as required

Ensuring workplace safety and encouraging a safety culture

• Report hazards as identified.
• Support and comply with safety policies, procedures, and requirements.

Training & Personal Development

• Attend internal and external training as required
• Ensure personal qualifications and requirements relevant to this role and pursuant to relevant law are current and kept up to date; keep up to date with developments covered in this role including legislation, regulations, Codes of Practice, Standards, and guidelines.

Behavioural qualities

• The ability to solve complex problems using dialectic thinking skills
• The ability to remain focused under pressure
• To be a team player, focused on the advancement of the team and the company's interests. Model leadership qualities and standards
• Exercise discretion and confidentiality
• Work as an effective team member
• Promoting a positive image of the company
• Upholding and advancing the company values

Desired qualifications & experience:

• A current driver's license.
• A current red/white card.
• Eligibility to work in Australia
• Experience in all or some areas such as;
• General Construction
• Carpentry
• Tiling
• Painting
• Plastering
• Labouring
• Waterproofing

Acceptance Terms:

Upon acceptance of this job description, you agree to:

• You understand this role is dynamic and fluid and you will always have the end goal in mind. This may include, but is not limited to, the key responsibilities outlined above.
• Understand how to prioritise and execute tasks within a timely and efficient manner without constant feedback and direction but, also understand you are considered an important member of the team and pivotal part of the machine;
• Get the most from your team members in a collaborative manner so you can drive results and promote the celebration of success;