Customer Communications Specialist

The Opportunity

Join this tight knit team as Customer Communications Specialist where you'll be responsible for executing customer communication activities across the Dodo and iPrimus brands, primarily across product, service and mandatory communication activities.

What you’ll be doing day-today

• Executing end-to-end product and service-based communications effectively, delivering key business messaging as generated by stakeholders across the Consumer business. This includes all steps of the Customer Communications process including planning, copy creation, design, audience selection and briefing, automation briefing, testing and reporting.
• Creating campaigns and activities across channels including eDM, SMS, direct mail, outbound and other applicable channels.
• Contributing to the creation and running of processes to support the planning and delivery of customer marketing and communication activities, (including planning, prioritization, data/audience selection, automation, etc.), working with stakeholders across Marketing, Product, Service, Technology and Delivery teams.
• Reporting effectively on activities conducted in line with campaign or communication objectives.
• Contributing to effective management of the Customer Marketing budget.

 What you’ll bring to this role

• Experience executing customer communication / lifecycle marketing programs end-to-end.
• An acute attention to detail for messaging, regulation, data and overall campaign execution.
• Strong data acumen with a passion for customer data, insights and results to inform effective campaigns and optimisation.
• Highly developed stakeholder management, project management, analytical, and strong verbal and written communication skills.
• Experience from within regulated or service industries is required, telco experience is desirable but not essential. 

What We Offer 

Working at Vocus will give you rewarding experiences and the opportunity to do extraordinary work. You will enjoy: 

• Diverse and dynamic teams with a supportive and inclusive culture. 
• Supportive career development plans with comprehensive ongoing training, support, and development opportunities. 
• Flexible hours and a hybrid working environment 
• Generous discounts on power, gas, mobile and internet; plus, discounts to over 400 retailers. 
• Competitive leave benefits, including anniversary leave, purchased leave, parental leave, volunteering leave, study leave, and much more. We also offer a fifth week of annual leave when you hit five years of service! 
• Study assistance programs to excel your personal growth, learning and development. 
• Health and wellness offerings, including access to our wellbeing initiatives that can help you from a financial, psychological, and physical perspective. 

Working at Vocus is never just a job – it’s personal. We’re crazy about our customers and believe our people are the difference. Our wonderfully diverse team and a vibrant culture define us. We care about the impact we have on our people, our customers, and our communities and are committed to operating as a responsible, ethical business. 

We pride ourselves on setting audacious and ambitious goals and believe that we can play our part in changing the Australian telecommunications landscape and make a fundamental difference to people’s lives. 

With us, you’ll have the opportunity to lead and inspire teams, work on projects that are shaping the future of telecommunications and become part of a culture that thrives on creativity, encourages new ideas, and provides a collaborative and inclusive environment.  

About Us 

As Australia’s specialist fibre and network solutions provider, we own and operate 25,000km of secure, high-capacity fibre connecting people, businesses, governments, and communities across Australia to the world. Through our well-known retail brands, we deliver simple and affordable broadband, mobile, voice and energy services with the purpose of Building Critical Connections. Enabling Better Possibilities.  

Ready to take the next step? 

If you like the sound of this role and think you’d do a great job, but are worried you don’t tick every box, we encourage you to back yourself – we know that diverse groups are less-likely to apply for roles they’re not 100% qualified for, but just as likely to succeed at them!  

We are a proud equal opportunity employer committed to providing a safe, diverse, and inclusive working environment where all our team members feel like they belong. We know diversity makes us stronger and we encourage applications irrespective of background, age, origin, gender, sexual orientation, identity, or ability.   

If you feel comfortable, please let us know if you have any accessibility requirements upon application, so we can make any adjustments required to support you throughout our recruitment process.