Address
Form of work- Starting in mid Jan 2024
- Hybrid working environment
Our client is a utilities provider seeking a dynamic and experienced Senior Customer Communications Manager to join their dedicated team. As a key player in the energy sector, they are at the forefront of innovation, delivering reliable and sustainable solutions to our diverse customer base.
Responsibilities:
- Develop and implement strategies to reduce customer churn through targeted and data-driven retention campaigns.
- Analyse customer behaviour, feedback, and market trends to identify opportunities for improvement and optimization.
- Design and execute comprehensive lifecycle marketing programs to guide customers through their journey, from onboarding to renewal.
- Collaborate with product and service teams to integrate marketing strategies into the overall customer experience.
- Oversee the development and execution of customer communication plans across various channels, including email, social media, and direct mail.
- Ensure consistency in messaging, tone, and branding to enhance the overall customer experience.
- Navigate and adhere to the stringent regulations governing the energy/utilities sector, ensuring all Customer Communications comply with industry standards and legal requirements.
Qualification:
- Bachelor's degree in Marketing, Communications, Business, or a related field.
- 5+ years' experience in a similar role within the energy/utilities sector highly advantageous, but not a non-negotiable (open to candidates with experience in highly regulated industries)
- Demonstrated success in developing and implementing customer communication strategies that drive retention and loyalty.
- Strong analytical skills with the ability to interpret data and extract actionable insights.
- Excellent leadership and team management skills.
- Exceptional written and verbal communication skills.
Interested candidates are invited to apply directly to the role with your resume outlining relevant experience and qualifications. Alternatively, you can send your application directly to ***************@marsrecruitment.com.au or give Michelle a call on 0434 538 ***.
Kindly understand that we anticipate a significant number of applications, and we will only be able to contact those candidates who have been shortlisted. We sincerely value your interest in advance.
