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SalaryAt Probe CX, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.
At Probe CX, expect to think differently, challenge the norm and find your purpose.
About the Role
In this role you will be the voice that greets and assists customers, ensuring their needs are met and expectations surpassed each and every day. With a client base exceeding 10 million personal and small business customers, our client prides itself on delivering seamless banking experiences that positively influence people's lives. From opening a first account to saving for a dream wedding, buying a first home or planning for retirement, you'll be a crucial part of helping customers achieve their goals. Get ready to be an essential contributor and join a team that makes a real difference!
Key Detail
Operating hours: Monday to Sunday 8:00 am - 8:00 pm (rotating roster).
Multiple Positions Full Time, Part Time and Casual.
Location: Melbourne CBD close to Flagstaff Station
Commences: 12th February 2024.
10 Days of training in office before moving to Hybrid working model.
Australian Based Role
Here are the exciting details of what you'll be doing in this role
Handling high-volume inbound & some outbound calls with ease and professionalism
Building and establishing valuable relationships with our esteemed customers
Creating positive outcomes that benefit both the customers and the bank
Utilizing your exceptional problem-solving skills to handle objections and find solutions
Making everyday banking simple and easy for our customers by providing top-notch service.
About you
You have the ability to ask the right questions and devise effective solutions, always prioritizing a customer-centric approach. Your passion for service excellence is evident, and you're open to working independently or directing customers to specialist team members when needed. Demonstrating a proven ability to thrive in a fast-paced environment, you consistently meet targets within set timeframes. Your competence in computer skills, coupled with proficient system navigation, ensures your adeptness in handling various tasks. Above all, you share our enthusiasm for delivering exceptional customer experiences.
Culture & Benefits
Competitive hourly rate and On Target Earnings linked to achieving KPIs.
Enjoy boundless access to a premium mental health and wellbeing platform.
Immerse yourself in extensive training tailored for accelerated career growth.
Thrive in a supportive, dynamic, and highly interactive work environment.
Our promise to you
There is no rule that says that work can’t be fun. We promise that every day will be different and that fun will be had. We promise you an opportunity to grab a job and stay for a career. We promise you rewards for a job well done and an inclusive culture. We’re committed to continuously improving and maintaining our diverse.
