AddressDigital Concierge role starting immediately in Sunshine, must have a clean valid VIC driver's license and front line Customer Service experience.
Client Details
Our client manages Victoria's arterial road network, delivering road safety initiatives and supplies customer focused registration and licensing services to the community.
Description
This role is also responsible for the conduct of customer appointments to support driver license testing and registration services, as well as for the provision of end-to-end digital support to customers utilising online services.
- This role will be the first point of contact for customers in the service centre, offering digital transactions and information to set the tone for a positive customer experience
- Provide exceptional Customer Service by leveraging digital platforms and online services to meet customer needs
- Deliver services that provide timely, accurate and efficient information and assistance to the Victorian community, ensuring the delivery of a high-quality customer experience that is user-friendly, convenient, and secure via the digital platform
- Actively encourage customers to use online transactions, providing guidance and support when needed.
Profile
successful in this role, you must be able to fulfill:
- Demonstrated experience in providing excellent Customer Service in a service centre or frontline service environment
- Demonstrated proficiency in continually learning, navigating, and actively promoting the use of online transactions;
- A good driving record (upholding the safety standards and expectations of the role) with no serious or repeated Road Safety breaches in the last 5 years (driver licence record details will be reviewed as an integral part of recruitment);
- Ability to work in both a seated and standing position;
- Flexible to work a variety of different hours each week;
- Available to work 20-38 hours per week;
- Ability to travel within the area and neighbouring centres as per the needs of the business.
Job Offer
This is a unique role that allows you to make a difference in your community.
If you are a passionate about Customer Service and meet the above criteria please Apply Now!
