AddressOur client is is looking for candidates with 2 - 3 years customer service experience and provide high quality generalist service as the first point of contact for their contact centre customers.
Description:
Position Title: Customer Concierge Operator
Duration: 12 months
Location: Gosford
Pay Rate: $34.01 per hour + Super
Key Duties:- Acknowledge and accurately record customer complaints.
- Escalate unresolved issues through appropriate channels.- Utilise generalist knowledge and training to handle and share information with contact centre customers.
-Create a positive relationship in all customer interactions across all interaction channels, maintaining a professionally courteous and friendly manner. Ensure client satisfaction as a priority as assessed and monitored through customer feedback.
**Aboriginal and Torres Strait Islander candidates strongly encouraged to apply.
Only shortlisted candidates will be contacted.
Applications received after the due date may be considered for similar roles.
"Indigeco Acknowledges the Traditional Custodians of country throughout Australia and Recognise our Brothers & Sisters Connection to Land, Waters and Community. We pay our Respects to our Brothers & Sisters our Culture & to our Elders past, present & future".
Additional information
- 12 Month Contract
- Gosford location
- Government experience required
