Customer Concierge Operator/Digital Service Representative - Gosford

This recruitment activity may also be used to create a talent pool for future ongoing and temporary roles and is valid for a period of up to 18 months.   Please note – We are running multiple recruitment campaigns for the same roles across different locations. If you have recently applied for a frontline customer service role at a different location, you will not need to reapply.

Additionally, if you are already on the talent pool for the above roles, you will not need to apply and be assessed again. About Service NSW Service NSW makes it easier to access government services for people and businesses across NSW. At Service NSW our vision is to be recognised as the distinctive leader in the provision of government services to the citizens of

New South Wales, and we are passionate about delivering first-class customer experience to all citizens and businesses across NSW. About you Are you a recent school leaver or graduate looking to enter the public sector and have a natural flair for customer service?

Are you looking to re-enter the workforce engage with a diverse audience to assist with their enquiry and you thrive in a fast-paced environment where customer solutions are the key? Are you looking for a customer service role where you can really make an impact? Then we would love to hear from you!

To be successful in this role you will have: ·    - Excellent customer service, communication skills and attention to detail ·    - Intermediate Computer skills including the ability to utilise a variety of operating systems ·    - Ability to adapt to different scenarios and manage complex enquiries ·    - The understanding of how to handle confidential and personal information within organisational and legislative requirements ·    - Collaborative teamwork. Work part of a team to meet service standards and provide best practice customer service Operating hours: In our Contact Centres we have rotating shifts