Address- National Career Opportunities: Grow your career with nationwide prospects.
- Supportive Team and Culture: Join a friendly workplace environment that values collaboration.
- Exciting Customer Support Role: Experience a diverse position providing inbound customer support.
- Training and Development: Access comprehensive training and development programs.
About the Role
Join our Customer Contact Centre team full-time and deliver exceptional customer service to our valued customers and vendors. You'll be the first point of contact for inbound inquiries via phone, email, or web chat.
Key Responsibilities
- Provide friendly customer service and address inquiries from inbound callers.
- Understand customer needs and respond through various channels.
- Maintain accurate records through data entry.
- Handle complaints, administrative tasks, and buyer queries.
- Collaborate with the wider marketing and innovation team.
- Contribute to process development.
About You
To succeed in this role, you'll need:
- Exceptional communication and organizational skills.
- Demonstrated customer service experience and excellent phone manner.
- Ability to prioritize, multitask, and problem-solve under pressure.
- Aptitude for quickly sourcing accurate information to resolve customer requests.
- Self-motivation, drive, and customer-centric approach.
- Availability between 8 am - 8 pm Western Australian Time zone.
- Enjoyment of a fast-paced environment.
- Alignment with our core values.
What’s in it for You
- Training & Development: Gain expertise through on-the-job training and career pathing opportunities.
- Community & Wellbeing: Enjoy paid volunteer leave and access to our employee assistance program.
- Reward & Recognition: Receive cash vouchers, recognition awards, and celebrate long service milestones.
About Pickles
Pickles is transforming how consumers and businesses buy, sell, and auction a wide range of goods. Our mission is to create trusted marketplaces where everyone wins by delivering value through relationships, simplicity, and expertise. With over 800 employees across 22+ locations in Australia and Malaysia, our culture is characterized by genuine mateship, loyalty, and passion.
Choose to advance your career with Pickles and become a trusted expert in your field with us today!
If this opportunity resonates with you, submit your up-to-date resume by clicking the APPLY NOW button or contact Josh Bradbury for further information. Only suitable candidates will be contacted. Reference and criminal history checks will be conducted for the successful candidate.
