AddressDo you want to work for an organisation with a positive work culture where you will be part of a team supporting and inspiring you to achieve your best? Do you thrive on customer service, love talking to people and want to make a positive difference in your local community and be rewarded with more than just your pay?
At ETC we take care of our people and offer training and progression opportunities PLUS a huge range of staff benefits including salary packaging, paid birthday leave, a staff incentive program, comprehensive training and more. You get all this, while helping to make a difference in the lives of people in our community.
As a Customer Contact Centre Operator you will be the first point of contact for ETC's customers, assisting with general enquiries and scheduling appointments. You will ensure our customers feel valued and supported by engaging with them, assessing their needs and providing superior customer service. This is a full-time role with and is based in our Nerang office.
Who are we looking for?
Someone who thrives in a team environment! You have a positive can-do demeanor. As a natural communicator, you find it easy to engage and connect with people from all walks of life and you live and breathe exceptional customer service. You are impeccably organised and have a high level of digital literacy, with the ability to navigate multiple software platforms and pick up new programs with ease.
Essential experience, qualifications and skills:
- Exceptional communication skills and a high level of computer literacy
- A recent clear National Police Check
- A current Working With Children Check / QLD Blue Card
- Current Drivers Licence
Please review the full Position Description for further details on the role.
How to apply:
Click the 'Apply Now' button and upload your Resume and Cover Letter (saved as ONE document) to our recruitment portal.
Applications must be submitted through ETC's recruitment portal to be considered for the role therefore emailed applications will not be accepted.
Applications close:
Sunday, 3 March 2024 at 11:59 pm. Please be advised that ETC reserves the right to close applications early if a suitable candidate is identified prior to the close date.
More Information:
Please contact Briana Hutchinson, Digital Services Manager via email at ***************@etcltd.com.au
We are an equal opportunity employer and promote great working conditions. We welcome applications from Aboriginal and Torres Strait Islander people, people with diverse cultural backgrounds, mature aged workers and people with disability.
Our robust recruitment practices are strictly adhered to during the application and interview process. Applicants should be aware that ETC carry out a variety of reference checks including a National Police Check and that a current Working With Children Check / Blue Card must be provided prior to commencing employment.
ETC is committed to providing a safe environment in which children's rights, needs and interests are met. We create a culture, adopt strategies and take action to promote child safety and wellbeing and prevent harm to children and young people. ETC is committed to implementing practices in keeping with the National Principles for Child Safe Organisations.
