AddressJob details
Position status Fixed Term Temporary Position type Flexible full-time Occupational group Customer Service/Call centre Classification AO7 Workplace Location Brisbane - North Job ad reference QLD/547225/24 Closing date 08-Mar-2024 Yearly salary Fortnightly salary Total remuneration Salary Other Job duration For 4 months with possible extension Contact person Claudio Boveri Contact details Ph: (07) 3066 4786
Access the National Relay Service
Some of your responsibilities will include:
- Provide professional operational leadership, coaching, guidance and management of the Customer Contact Centre to support the cost-effective delivery of TMR products and services.
- Ensure that appropriate development and skills programs are in place for staff to achieve agreed performance management and service levels.
- Promote and ensure compliance with all relevant Human Resource Management legislation and practices, including equity, occupational health and safety requirements, awards and Public Sector Management standards.
- Develop, implement and manage operational policies, practices, procedures and performance measurement systems (both efficiency and effectiveness measurement) which support Contact Centre best practices and promote customer satisfaction.
- Manage and maintain strong relationships and partnerships with internal and external stakeholders and clients, ensuring products and services meet service standards.
Applications to remain current for 12 months.
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Please ensure you download all attachments and follow the instructions on how to apply.
Documents
Before applying for this vacancy please ensure you read the documents below.
- applicant-guide (PDF, 255KB)
547225 24 Role Description v1 (Word, 519KB)
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